Automotive Service Advisor

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop.

With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn.

Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded.

Take the driver's seat and steer your career towards success with AAA today!

Location Address : 1335 Bethel Road, Columbus, OH 43220

This position is located onsite at the AAA Car Care Plus : Columbus Northwest shop - THIS IS NOT A REMOTE / WORK FROM HOME POSITION.

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you :

Hourly compensation up to $23.00 / hr depending on experience

Our Service Advisors work a total of 5 days each week, with Mondays, Friday & Saturdays typically required. You’ll get Sundays off and another day during the week off, dependent on business need.

Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance Coverage begins after 30 days from your hire date!

Over 2 weeks of Paid Time Off accrued during the first year of employment

8 Paid Holidays

Retirement savings. Our 401(k) plan offers you a 100% company match to on up to 7% of your contributions maximize your retirement savings!

FREE company-paid Life Insurance

FREE AAA Premier level membership (inclusive of product and service discounts)

Tuition reimbursement (Up to $5,250 per year)

An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment

Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand.

There is plenty of business year round!

What our Automotive Service Advisors do :

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.

Note the name and time of approval for all repair / service orders and any additional costs.

Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed.

Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

Arrange towing and / or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed :

High School Diploma or equivalent.

Previous experience in the automotive industry preferred, or three years relevant experience in a fast-paced environment with a proven Sales and Customer Satisfaction record.

Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.

ASE (Automotive Service Excellence) Service Advisor Certification is desired.

Valid driver’s license.

Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

Authorized to work in the USA.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion :