Senior Security Engineer

about the role

Introduction

The Security Senior engineer will be part of AME security operations team under the Cyber Support Unit (dedicated to OCD related activities)

The Senior SOC Technical / Delivery lead is a supportive role for the SOC team leader and GOPS co-workers and remains heavily involved in (senior) service delivery tasks and activities.

The role of the Senior SOC Technical / Delivery lead is among other things to be responsible to detect, prevent and resolve security threats to our Customers It-environments.

Reporting functionally to the OCD Country SOC Manager or Team lead in the respective countries and working closely with GOPS colleagues and customers to ensure the delivery of SOC services.

Main Accountabilities

• Continuously work proactively to identify and make improvements to the Customers security posture and enhance the services accordingly by improving technology, processes, instructions, and guidelines.
• Execution of improvements
• Follow up improvements and technologies.
• Closely adhere to mandated business plans, budgets, results, annual goals and authorization rules.

Main activities

The person will follow up delivery accordingly and make sure that the technical services and products / configurations deliver high quality and a continuous proactive work to enhance the Customers security posture.

Some of the responsibilities are :

• Provide recommendation and advice to other SOC members if needed.
• Continuously look for optimal ways of dealing with customer and services to deliver quality and value.
• The Sr SOC Technical / Delivery lead to act in a professional manner and lead as a role model both with external and internal customers.
• Troubleshoot, diagnose and resolve technical incidents.
• Advise and recommend in technical questions regarding managed services technologies.
• Assist customers to accurately complete configuration forms.
• Build, configure and test new managed hardware / virtual devices.
• Coordinate the deployment of managed hardware / virtual devices with customers and internal stakeholders.
• Perform incidents, changes and problem handling with a professional and customer focused mindset.
• Constantly keep up to date about customers, technologies and processes.
• Understands the deliverables of the provided services for all customers.
• To be comfortable in collaborating with customers, various internal teams including SOC team.
• Can quickly and superiorly react when faced with unplanned situations.
• Possesses very good analytical abilities can find efficient strategies to solve challenges fast and efficient.
• Key performance drivers : Overall solution efficiency for the teams, Solution rate, SLA breaches.

about you

5 years of experience in an IT service-oriented position giving support and / or performing installations of networking / security environments with proven working experience in networking security administration / support / configuration.

Fluency in English and ability to communicate efficiently.

Cisco certified : CCNA (Security, Routing & Switching), CCNP (Security, Routing & Switching)

Solid experience with Fortinet & Palo Alto

Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments.

Ability to communicate clearly, verbally, and in writing at all levels.

Ability to work as part of a team or independently with minimal supervision.

Hold security certifications relevant to the vendors above.

Business oriented mindset

additional information

The benefits of being Orange

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features :

• Health coverage for you and your family through medical, dental, vision plans
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance
• A 401(k) plan with company match
• Tax advantages through a health savings account, health and flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• To help you manage your work and life needs we offer an employee assistance program, adoption assistance, tuition reimbursement, a healthy living reimbursement program, and a group legal service plan
• Homeowner’s, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates
• A generous paid time off program in which the benefits increase along with your tenure with the company; we also offer time off for participating in community service
• Wellness initiatives that support the holistic wellness needs of our employees

When you join Orange Business, you become part of the Orange family, a group of people who drive innovation, embrace change, and celebrate the global community which is Orange.

Our culture values the diverse contributions of all backgrounds and recognizes that work / life balance is key to the success of our people and customers.

People at Orange are at the heart of our strategic ambition and co-create a future forward company that supports growth and career development.

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular