IT Support Specialist
Job Location
14 Arrow St, Cambridge, MA 02138, USA
Job Type
Full Time
Category
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About the Role
Job Description :
Iterative Scopes is looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
Working with a close knit team , this role will contribute to the maintenance, installation, configuration, and security of the organization's public / private Cloud environment, platform and application stacks
Key Responsibilities :
- Consulting with IT managers and other departments as required.
- Providing IT assistance to internal staff and customers
- Assisting end-users with hardware functionality and software programs.
- Responding in a timely manner to service issues and requests
- Setting up accounts and devices for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Manage a variety of technical issues and provide systems and network support both remotely and on site
Requirements
Minimum Qualifications :
- 3 - 5 years' experience in a Systems Administration or similar IT support role
- Technical knowledge of the following : Linux OS, MacOS, Windows Desktop / Server, DNS, LAN / WAN, Endpoint Management, Anti-Malware & security tools, Application Packaging
- Experience managing asset and inventory control systems
- Excellent written and verbal communication skills
- Strong troubleshooting and administration abilities
Preferred Qualifications :
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of endpoint maintenance and system security
- Ability to keep up with technical innovation and trends in IT support
- Exceptional interpersonal and communication skills
- AWS, Azure or Google cloud exposure is beneficial
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