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Patient Service Representative

Patient Service Representative

Care Alliance Health CenterCleveland, Ohio, United States
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About the Job :

Provides critical first contact between patient and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in / check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System / Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Task Responsibilities :

Include but are not limited to :

  • Make a positive first impression with patients.
  • Communicate with patients in a courteous manner.
  • Answer incoming calls, determine the nature of the call, refer the call to the appropriate person or take accurate messages with the date and time of the call.
  • Calmly handle and / or properly direct patient questions and complaints.
  • Provide basic information about Care Alliance services, location, and hours.

Scheduling :

  • Coordinate patient scheduling and flow throughout the day by providing accurate appointment management and updating records of scheduled patients.
  • Schedule appointments in accordance with guidelines.
  • Prepare forms / documents for the patient to complete prior to the scheduled visit.
  • Adhere to the Same Day Walk-In Procedure.
  • Verify and interview patients for necessary registration information to ensure it is correct and current.
  • Assist patients in completing any forms.
  • Inform patients of the company's payment policy; follow the payment policy by collecting payment from patients at the time of service.
  • Follow and track appointments due to no-shows, cancellations, and late arrivals.
  • Call all patients that no-shows for a visit and attempt to reschedule the appointment.
  • Reconcile daily co-pays before leaving and complete the deposit slip.
  • Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
  • Ensure HIPAA compliance by maintaining patient confidentiality and security of medical records.

    • Minimum Education and Experience :

    Required :

  • High school diploma / GED required, Associate degree or vocational program completion preferred.
  • Minimum of 2 years providing patient services in a professional environment, experience working in a hospital, health center, or clinic. environment with direct patient contact Preferred.
  • Experience working with people from various backgrounds.
  • Experience using an EHR, Epic preferred.
  • Excellent computer skills, Microsoft Office required.
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    Patient Service Representative • Cleveland, Ohio, United States