Senior Communications Manager

Title : Senior Communications Manager

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Pay Grade : Senior Management 1

Starting Pay : $105, 858.26 - 156,116.43

Departmental Mission Statement : The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management.

The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court.

The Executive Office also oversees the development and implementation of strategic planning for the Trial Court.

ORGANIZATIONAL PROFILE :

https : / / www.mass.gov / orgs / executive-office-of-the-trial-court

Notes :

This position is designated Management and is covered by the Personnel Policies and Procedures Manual.

Position Summary : Under the direction of the Director of Communications, the Senior Communications Manager develops and implements internal and external communications, plans strategies, programs, messages, and materials for the Trial Court.

The Senior Communications Manager works closely with the Director of Communications, members of the Communications team, and with court leaders and operations and planning teams to support the court’s strategic priorities and organizational goals.

The Senior Manager drafts internal and external communications including but not limited to internal articles, announcements and advisories, website content, press releases, presentations, and annual reports.

The Senior Communications Manager is an accomplished communications professional who conveys messages in a consistent and clear way in various Trial Court publications and platforms and presents complex concepts through compelling messages that resonate with diverse audiences.

The Senior Communications Manager plays a critical role in advancing the Trial Court’s mission of access to justice with dignity and speed.

Supervision Received : Receives direction and supervision from the Director of Communications.

Duties :

Collaborates with the Director of Communications and the Communications team to develop and execute communications strategies and implement short- and long-term plans and campaigns that support key court initiatives and activities.

Helps develop and maintain knowledge of the Trial Court’s strategic planning priorities, initiatives, and programs to identify and maximize communications opportunities.

• Develops and implements editorial schedules and content for various communications vehicles, including the annual report, newsletter, internal website, announcements, court leadership messages, videos, and presentations.
• Works with court leadership and department heads to provide communications support on presentations, speeches, scripts, talking points, briefs, and more.
• Creates dynamic internal and external website content to keep communications relevant, accessible, and fresh, ensuring a positive user experience.
• Promotes Trial Court news, programs, projects, and events to internal and external stakeholders in coordination with court departments and the Public Information Office.
• Participates in committees and community outreach efforts to support programs that advance access to justice and the Trial Court’s mission, educating the public on the court’s role, function and initiatives.
• Manages digital content creation and publication across social media channels.
• Evaluates and reports on effectiveness of communications using analytic research and quantitative feedback, including social media and digital campaign metrics, to assess effectiveness of communications and recommends changes or improvements.
• Collaborates and coordinates with the Supreme Judicial Court Public Information Officer and Probation Communications Director.
• Supports internal and external events.
• Mentors and manages communications team members.
• Performs additional duties as assigned.

Job Competencies : All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas :

Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court.

Mission Understands, upholds, and communicates the Trial Court missions.

Applied Knowledge Understands research, information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions.

Problem Solving Ability to successfully address data issues, draw conclusions, and make recommendations.

Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.

Performance Measurement Understands the value and importance of performance measures as a basis for both individual and departmental assessments.

Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds.

Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development.

Minimum Requirements : These are the minimum requirements necessary to apply for the position of Senior Communications Manager

• Bachelor's degree from an accredited college or university; an advanced degree in a field such as English, communications, journalism, public relations program management, or a related field is preferred.
• Six (6) years of demonstrated professional experience in communications, program management, public or business administration, or a related field.

Equivalent combinations of education and / or experience will be considered for satisfying the required minimum requirements.

Excellent research, writing, and editing skills, including the ability to translate complex ideas into accessible communications for various audiences.

Demonstrated ability to write clearly, concisely, and quickly across multiple formats, with a successful track record of supporting and writing for executives.

• Strong analytical and project management skills : Expertise in critical-thinking and organizational skills with the strategic agility to manage multiple projects with deadlines in a fast-paced environment.
• Strong interpersonal skills and leadership skills with proven experience working professionally with diverse stakeholder groups.
• Ability to work both independently and collaboratively, quickly learning the organizational dynamics to support the communication needs of a complex environment.
• Ability to supervise, direct, and evaluate staff, as appropriate.
• Multi-media and technology proficiency : Familiarity with a broad set of multi-media platforms, including video, and proficiency in computer skills, such as Microsoft Office, Adobe Creative Suite, other graphic design programs, and content management system.

Hands-on experience with social media and website management.

• Excellent judgment, news sense and attention to detail; ability to work under pressure and handle sensitive issues
• Ability to travel as needed to meetings and events across the state.

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