Customer Service Specialist

Job Description

Job Description

We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.

Responsibilities :

• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.
• Process orders accurately and ensure all customer requests are entered into the system properly.
• Maintain detailed and organized records of all customer interactions and transactions.
• Identify potential issues and provide timely solutions to enhance customer experience.
• Conduct research using computer systems to resolve customer concerns and deliver accurate information.
• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.
• Communicate professionally and empathetically with customers to build trust and rapport.
• Handle both inbound and outbound calls as necessary to meet customer needs.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Minimum of 2 years' experience in customer service, preferably in a call center environment.
• Proficiency in handling inbound and outbound calls with professionalism and efficiency.
• Strong skills in order entry and maintaining accurate records.
• Ability to identify and resolve problems using computer research tools.
• Experience working with multi-monitor setups and managing multiple resolutions.
• Excellent interpersonal and communication skills to interact effectively with customers.
• Detail-oriented approach to ensure accuracy in documentation and information delivery.
• Familiarity with customer service software and systems is preferred.