Job Description
Job Description
We are in search of a Customer Service Specialist to join our team in the manufacturing industry, based in Oak Brook, Illinois.
In this role, you will carry out the crucial functions of supporting account managers and customers, managing various customer accounts, and ensuring the smooth running of internal processes.
This position is 100% on-site.
Responsibilities :
- Accurately handle the placement of customer orders and internal processes, including the management of logistics and provision of necessary documentation.
- Manage material allocation and maintain an up-to-date inventory record.
- Promptly respond to inquiries from customers and account managers in a detail oriented manner.
- Confirm and acknowledge all sales orders by collaborating with the credit department and providing support in resolving credit issues.
- Ensure accurate and timely invoicing responsibilities are carried out after material delivery.
- Participate in department meetings with a focus on fostering relationships, sharing information, and implementing best practices.
- Exhibit a high level of professionalism in all communication, paying special attention to style, tone, and manner.
- Provide backup support to fellow customer service specialists as required.
- Coordinate logistics and handle materials in line with supply chain logistics principles.
- Use skills in order entry, inventory tracking, and sales quotes to improve efficiency and enhance customer satisfaction.
- Prior experience in a customer service role within the manufacturing industry
- Proficiency in order entry systems
- Ability to coordinate logistics and manage supply chain logistics
- Knowledge of material planning and materials handling procedures
- Experience in maintaining inventory records and tracking inventory
- Skills in managing supply inventory
- Ability to provide accurate sales quotes
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and decision-making skills
- Proficiency in using Microsoft Office Suite, particularly Excel and Word
- High level of accuracy and attention to detail
- Ability to multitask and manage time efficiently
- Strong organizational and planning skills
- Ability to work independently and as part of a team
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