Xfinity Retail Service Associate

Store Service Associate

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures.

Core Responsibilities :

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up in-store" order fulfillment.
• Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
• Supports the onboarding of an Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities : Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards. Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and / or store experience. Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity. Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Education Level : High School or Equivalent

Field of Study : Not specified

Certifications : Not specified

Years of Experience : Generally requires 0-2 years related experience.

Compliance : Comcast is an EEO / AA / Drug Free Workplace.

Skills : Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Compensation : Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.