Field Service Technician

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 330+ current locations throughout 35 states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal.

You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Job Summary :

As a Service Technician, you will be responsible for providing technical support to our clinics. You will diagnose, troubleshoot, and repair various laser equipment and systems, ensuring their optimal functionality and minimizing downtime.

Your strong problem-solving abilities and technical expertise will be crucial in this role.

Status : Full-time

Location : 100% Remote

Key Responsibilities :

• Service Repairs : Perform routine maintenance, inspections, and repairs on a wide range of equipment, machinery, or systems, including but not limited to electrical, mechanical, high voltage, and cooling systems.
• Preventive Maintenance : Conduct quarterly preventive maintenance tasks, including cleaning, replacing, and adjusting equipment to ensure optimal performance and prevent potential breakdowns.
• Customer Service & Technical Support : Provide world class customer service by promptly responding to work orders, addressing clinic concerns, and maintaining a professional and courteous demeanor at all times.
• Diagnostic Testing : Utilize appropriate diagnostic tools and techniques to assess equipment functionality, identify faults, and troubleshoot issues in a timely manner.
• Calibration and Adjustment : Conduct calibration and adjustment procedures to ensure equipment accuracy, efficiency, and compliance with industry standards.
• Documentation and Reporting : Accurately document all maintenance activities, including inspections, repairs, and services performed, using computerized maintenance management systems (Salesforce).

Prepare detailed reports to communicate findings, recommendations, and potential improvement opportunities to our Service Technicians and / or internal stakeholders.

Inventory Management : Responsible for accurate inventory counts from all service and repair activities within our inventory management system.

Including shipping, receiving & technician tool kits.

• Safety Compliance : Adhere to all safety guidelines, procedures, and regulations while performing service activities. Identify and address potential safety hazards to ensure a safe working environment.
• Training and Development : Stay updated on new technologies, equipment, and industry trends through continuous learning and professional development.

Attend training sessions or workshops as required to enhance technical skills.

Qualifications :

• 3-5 years proven experience as a Service Technician or in a similar role.
• Previous mechanical, electrical, and technical skills, with the ability to diagnose and repair a wide range of equipment required.
• Refrigeration / HVAC certification preferred.
• Proficient in using various testing and diagnostic equipment.
• Salesforce, Slack & Google Suite experience preferred.
• Strong attention to detail and multi-tasking skills
• Excellent customer service skills
• Detail-oriented with a strong focus on accuracy and quality.
• Exceptional communication skills, both written and oral
• Physical stamina to lift and move up to 80 pounds, stand for extended periods, and perform tasks that require bending, stooping, and reaching.
• Willingness to travel 100% of the role, on a predictive & non-predictive basis, including weekends or evenings.
• Valid driver's license.
• Must live near a U.S. major airport

Benefits Include :

• Medical, dental, vision, disability and life insurance with in 30 days
• Unlimited PTO - work with your manager and take time as needed
• 7 paid holidays that we are closed
• $50 cellphone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture / environment
• Employees and their spouse or legal partner receive free laser hair removal services

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.

However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer