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IT Senior Manager - ServiceNow Platform

IT Senior Manager - ServiceNow Platform

RainesDevReston, VA, US
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Are you ready to take your expertise in ServiceNow to the next level? We’re looking for an IT Senior Manager to lead and optimize our ServiceNow platform , ensuring alignment with business objectives while driving innovation and efficiency. This is an opportunity to simplify processes, reduce customizations, and bring ServiceNow closer to its core out-of-the-box capabilities. If you're passionate about leveraging technology to create impact, we want to hear from you!

Why Join Us?

At this company, you'll be part of a global, mission-driven team where your work makes a difference. We offer a hybrid work model , competitive compensation, stock options, bonuses, and an employee stock purchase plan , all within a collaborative and dynamic environment. This is your chance to grow your career while working with top-tier professionals.

What You'll Do :

  • Lead the design and optimization of the ServiceNow platform , ensuring it aligns with business needs and industry best practices.
  • Manage a team of engineers and a direct-report manager, fostering a high-performance culture.
  • Define and execute a platform roadmap , ensuring scalability, performance, and compliance.
  • Oversee the development of workflows, integrations, and modules across key areas like ITSM, ITAM, SecOps, GRC, and TPRM .
  • Drive platform upgrades , ensuring security, stability, and adherence to enterprise standards.
  • Collaborate with business leaders and stakeholders to develop solutions that deliver measurable business impact.
  • Establish governance and best practices to optimize platform efficiency and adoption.
  • Provide technical guidance for configuring, customizing, and developing on ServiceNow .
  • Stay ahead of the latest ServiceNow trends and best practices , integrating innovative solutions.
  • Create an environment where engineers can experiment with new technical solutions to solve complex problems.

Ideal Candidate :

  • 10+ years of ServiceNow experience , with expertise in ITSM, ITAM, SecOps, GRC, and TPRM .
  • Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
  • Leadership experience, including mentoring and managing technical teams .
  • Ability to drive complex large-scale projects while meeting deadlines and business objectives.
  • Proficiency in scripting languages (JavaScript, Glide, etc.) and frameworks like HTML, CSS, AngularJS, SASS, and Bootstrap .
  • Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes.
  • Experience integrating ServiceNow with external systems using REST / SOAP APIs and Integration Hub / Spokes .
  • Familiarity with Agile, Scrum, and Kanban methodologies .
  • Strong communication skills , with the ability to present technical concepts to stakeholders and executives.

    • Preferred Certifications (Big Plus!) :

  • ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ITIL v3 / v4 Certification
  • Certified Technical Architect (CTA) – A major plus

    • Education & Work Authorization :

  • Bachelor’s degree in IT, Business, or a related field (or equivalent experience).
  • Must reside within 60 miles of Reston, VA (hybrid role).
  • US Citizen / Green Card holders preferred.
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    It Manager Servicenow • Reston, VA, US