About the team
The Seller Growth Operations team at TikTok helps build with day-to-day operations for Merchants and Sellers on the TikTok Shop platform.
We are responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers.
This team is the voice of the market and collects, prioritizes, and shares meaningful insights to shape the future of TikTok's Seller Growth initiatives.
Responsibilities : - Accurately identify high potential merchants and drive accelerated incubation by product category with a focus on seller nurturing, growth, retention and graduation.
- Ownership of increasing the number of both sellers with sales and merchants in TikTok Shop, formulating the seller's life cycle incubation strategy and supporting them to succeed in the 0-1 period.
- Conduct deep dives to understand seller segments and the root causes of issues that affect sellers' business performance via data analysis, interviewing and the surveying of merchants to inform inputs into product development and process improvement.
- Ownership for channel management and seller communication via lark group, instant messaging and other approaches to conduct mass account management activities including forecasting, troubleshooting, seller education, incubation program etc.
- Accumulate and share learnings to drive best practice by product category with internal and external teams.
Minimum Qualifications : - Bachelor’s Degree or above.- 3+ years experience in mass account management or mass seller incubation.
- Proven experience in managing several hundred clients while maintaining a client-centric approach.- Strong knowledge of the US e-commerce landscape or consumer demands or digital evolution and mobile transformation or similar.
- Quick learner, proactive and resilient, ability to cope well under pressure. Preferred Qualifications - Experience with a specific e-commerce category (beauty, fashion, etc).
Senior Product Strategy & Operations Manager - TikTok Shop Data Products
TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. This is doubly true of the teams that make TikTok possible. ...
TikTok Shop - Product Manager, Seller Operation Tools
The Seller Diagnosis & Operation Tools team is responsible for the tools and system to help seller grow their business in TikTok. Responsibilities: - Steer the evolution of diagnosis system, to drive sellers' success in TikTok Shop. Our mission is empower clients to succeed on TikTok by offering com...
TikTok Shop - Senior Product Manager, Seller Incubation Short Video
We are looking for energetic product managers to join our TikTok Seller Commerce team. In this role you will be responsible for finding the key factors for what motivates sellers to publish short videos or do live shows for promoting their products being sold on TikTok Shop. We're looking for a Seni...
TikTok Shop - Senior Product Manager - Ecosystem and Traffic Strategy
Define and optimize the user shopping flow on the TikTok platform to enhance the overall shopping experience, with a particular focus on platform traffic distribution and centralized shopping channels including recommendation systems, search functionalities, and affiliate matchmaking. TikTok Shop's ...
TikTok Shop - Settlement Product Operations
TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. This is doubly true of the teams that make TikTok possible. ...
TikTok Shop - Moderation Strategy Operations Program Manager
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsC...
TikTok Shop - Intellectual Property Rights, Experience Program Manager
Define operational metrics and signals, conduct segmentation analysis, and build dashboards to monitor various aspects of IPR risk effectively and efficiently while creating scalable solutions across TikTok Shop. Educate internal and external stakeholders to ensure IPR protection is enforced across ...
TikTok Shop - Operations Integration & Solutions Manager
TikTok Shop Supply Chain & Logistics is seeking experienced Operations Integration and Solutions Manager to work cross-functionally to drive solutions for our fulfillment center operations. Why TikTok ShopThe e-commerce industry has seen tremendous growth in recent years and has become a hotly conte...
TikTok Shop - Product Manager Leader- Traffic Strategy Recommendation
The US e-commerce recommendation team supports TikTok e-commerce business growth by improving consumer/seller/creator experience via recommendation products. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global ...
TikTok Shop - Category Manager - Personal Care, Bath & Body
The TikTok Shop Personal Care Category Team is looking for a retail champion to help us build our business and drive the growth of our category. The Category Manager - Personal Care role is responsible for scaling a book of merchant partners, and driving topline revenue growth for TikTok's US Commer...