PRIMARY PURPOSE :
The RN Virtual Health Triage Nurse is primarily responsible for successfully receiving and triaging inbound calls to St.
Elizabeth Physicians practices. The RN Virtual Health Triage Nurse is responsible for the medical triage of these patients using established protocols and providing specified guidance per said protocols.
The RN Virtual Health Triage Nurse is also responsible for scheduling appointments for patients as indicated by the protocol set.
The RN Virtual Health Triage Nurse is a member of the Virtual Health Care Team and collaborates with providers at St. Elizabeth Physicians to provide safe, timely, effective, and efficient patient care.
EDUCATION :
Minimum : Graduate of accredited Registered Nurse Program.
Desired : Bachelor’s of Science in Nursing (BSN)
YEARS OF EXPERIENCE :
Minimum : 3 years of RN experience
Desired : Experience in nursing in both inpatient and outpatient settings, excels in telephone triage
REQUIRED SKILLS AND KNOWLEDGE :
- Ability to manage and prioritize multiple tasks.
- Knowledge of electronic Health Records - (EPIC)
- Comfort in using Perfect Serve for provider messages.
- Knowledge of Microsoft Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills as needed.
- Work professionally with doctors, hospital administration and management, SEP associates and the public.
- Organized, neat and self-motivated.
- Warm personality with concern for others.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills
- Ability to affect change
- Ability to perform critical analysis
- Self-directed
- Work well telephonically as well as face-to-face
- Ability to work autonomously
- Positive attitude
- Quest for learning and excellence.
LICENSES AND CERTIFICATIONS :
Minimum :
- Must have a valid driver’s license for travel between office sites.
- Kentucky Registered Nurse (RN) license required to be hired
- Must obtain an Ohio and Indiana Registered Nurse (RN) license within 30 days of hire
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