Store Manager - Los Angeles

WHO WE ARE :

Kimai is more than a fine jewelry brand we are pioneers in the future of luxury with a commitment to sustainability. Crafted from lab-grown diamonds and recycled gold, our pieces offer a modern take on fine jewelry, with a special emphasis on bridal rings through our bespoke process and unique designs.

Each creation can be made to order, offering a highly personalized experience for our clients, ensuring that every piece is a reflection of their individual story.

Our values of ethical craftsmanship and innovation are woven into every design, with each piece crafted to stand out and last a lifetime.

We are thrilled to open our first store in the US, located in Los Angeles, as we expand our presence in the US market. We’re looking for a passionate individual to join us on this exciting journey and help grow our brand.

WHO WE ARE LOOKING FOR :

Store Manager Los Angeles

POSITION SCOPE :

As the Store Manager, you will be at the forefront of Kimai’s expansion into the US, overseeing the day-to-day operations of our first physical store in Los Angeles.

You will be responsible for delivering an exceptional client experience, with a particular focus on bridal appointments, while building long-lasting relationships with our clientele.

Your leadership will foster a unique, elevated shopping experience that ensures Kimai’s mission of sustainability and luxury resonates with every client.

Additionally, as this is our sole US location, you may also coordinate stylist appointments.

RESPONSIBILITIES :

Client Experience & Sales

• Embody Kimai’s brand values by delivering an outstanding client experience, especially during personalized bridal appointments.
• Build and maintain long-term relationships with clients, ensuring a thoughtful and personalized approach in every interaction.
• Assist clients in selecting the perfect pieces by leveraging your deep knowledge of Kimai’s product range and the fine jewelry space.
• Stay up-to-date on new collections and designs to provide clients with the latest product information.
• Meet and exceed sales targets, providing leadership and guidance to the sales team when necessary.
• Act as a subject matter expert on our retail POS systems, ensuring accurate and efficient data capture.

Client Relations & Bridal Expertise

• Facilitate and lead bridal appointments, delivering a tailored, intimate experience for clients looking for engagement rings or wedding bands.
• Offer expert advice in the fine jewelry and bridal sector to help clients find the perfect symbols of their love.
• Plan and execute client outreach initiatives, following up with both potential and existing clients to nurture strong relationships and drive repeat sales.

Visual Merchandising & Brand Aesthetic

• Ensure the store reflects Kimai’s aesthetic through thoughtful and impactful visual merchandising.
• Oversee the store’s visual presentation, ensuring product displays align with brand standards and are continually updated to showcase new collections.
• Collaborate with internal teams to ensure timely inventory requests and updates to product displays.

Management & Operations

• Lead, inspire, and manage the sales team, fostering a culture of excellence and accountability.
• Oversee daily store operations, including scheduling, inventory management, and overall store maintenance.
• Ensure the timely completion of daily tasks, including opening / closing procedures, visual merchandising updates, and client outreach.
• Regularly report to leadership on store performance, client feedback, and areas for improvement.

REQUIREMENTS :

• 5+ years of retail management experience, preferably in fine jewelry or luxury markets.
• Experience managing high-touch client appointments, ideally within the jewelry sector.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays, based on store needs.

OUR VALUES :

• We value sustainability and aim to create lasting pieces with minimal environmental impact.
• We believe in transparency, offering customers insight into our ethical production practices.
• We value diversity and inclusion, ensuring that our team and customers feel welcomed and respected.
• We promote personal growth, both within our brand and for those we connect with.
1 day ago