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SUMMARY :
Responsible for handling guest check transactions, host interactions in a prompt and courteous manner and in accordance with Grand Casino’s service and cash handling standards.
ESSENTIAL DUTIES OF THE POSITION :
- Responsible for receiving payment from guests in a prompt and courteous manner.
- Responsible for adhering to established cash control policies and procedures of Grand Casino.
- Answer any guest questions and directs concerns to appropriate management.
- Address any guest complaints to resolve them quickly and courteously.
- Responsible for delivering excellent Guest Service in an upbeat, friendly manner.
- Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
- Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
- Responsible for maintaining a clean and sanitary dining area at all times in full accordance with state health regulations.
- Maintains stock of all necessary items.
- Responsible for initial cordial reception to the Guests upon arrival.
- Responsible for answering telephones.
- Communicates with Guests with general information about the venue.
- Thanks and offers closing remarks to Guest as they leave the venue.
- Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.
- Assists in maintaining standards of health, safety, and sanitation.
- Able to demonstrate ability to read floorplans and seat guests accordingly.
- Clean and sanitizes tables and dining room upon guest departure.
- Participates as a team member with Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
- Able to execute Deli or outlets to specifications.
- Any and all other duties as assigned.
EDUCATION and / or EXPERIENCE :
Previous Cash handling experience
COMPETENCIES :
- Trustworthy and collaborative relationships with others.
- Organized and flexible to meet the needs of the business, guests and associates.
- Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
- Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
- Accomplishes required work within expected guidelines.
- Flexibility to work various roles and outlets
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