Patient Services Coordinator - Full-time with Benefits - Surgical Oncology (8a - 4:30p)

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

• Responsible for helping to support front-end operations of physician clinics and / or procedural units.This includes scheduling new patient visits;
• patient follow-up visits; obtaining prior insurance authorizations; scheduling diagnostic tests; scheduling surgical procedures;

and maintaining the medical record.

Example of Essential Functions :

• Greets and welcomes patients.
• Orients new staff.
• Promotes excellent customer service.
• Exhibits courtesy, compassion, and respect to internal and external customers.
• Keeps patients and family members informed of waiting times
• Ensures office environment is clean and organized.
• Promotes teamwork and team spirit in office.
• Schedules patients for office visits accurately
• Verifies patient demographic information and insurance information
• Communicates scheduling conflicts to the office manager
• Checks patients in quickly and accurately using Meditech so that MA / RN / APP / MD is aware of patient’s arrival
• Schedules radiology, Surgery Center procedures, and specialty / subspecialty appointments including consults, pre & post op visits & and associated outpatient procedures
• Obtains relevant medical record information and compiles medical record for patient, obtains imaging studies within / outside the FH system prior to new or current patient appointment, obtains other pathology / labs as necessary for new or current patients
• Obtains referrals and insurance authorizations as required.
• Triages patient phone calls for physician, APP, Nurse Navigator, and practice manager.
• Maintains physician and APP schedule.
• Tracks patients who fail to keep an appointment. Notifies physician of same.
• Maintains positive working relationships with other practices’ referral personnel.
• Collaborates with nursing team to provide patients with a seamless experience related to education, scheduling procedures, and navigating the medical system.
• Appropriately directs calls, takes accurate messages or responds to calls by utilizing medical knowledge of policies, procedures and practices.
• Ensures that patient related issues are tasked to the appropriate providers using Meditech’s EHR
• Is courteous and polite when speaking to customers on the phone. Ensures phone messages are returned in a timely manner and all issues followed up on a daily basis.
• Receives department’s mail, reviews content, prioritizes, analyzes for direction, forwards or redirects, and composes response when appropriate.
• Assists patient with simple billing questions or directs to the billing office if necessary.
• Scans patient forms / orders in to the EHR
• Faxes orders to scheduling center
• Electronically retrieves and accurately files faxes / reports into patient’s EHR or physician’s PAQ in Meditech
• Mail out new patient packets
• Order office supplies and business cards
• Copy and stock office materials
• May assist in rooming patients for provider
• Accepts other duties as assigned by director or physician.

Required Knowledge, Skills and Abilities :

• Knowledge of scheduling required.
• Excellent written and verbal communication skills required
• Excellent customer service skills required.
• Must demonstrate excellent computer skills including Microsoft Office.Experience with and Meditech software a plus.
• Must be organized and able to multitask with attention to detail.

Minimum Education, Training, and Experience Required :

High School Diploma or equivalent preferred. Preferred two-year medical secretary, health information technology program or minimum of one year medical office experience required.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care / contact for patients in the following age groups :

Neonate (0 thru 30 days)

Infant (31 thru 12 months)

Child (13 months thru 12 years)

X Adolescent (13 years thru 17 years)

X Adult (18 years thru 65 years)

X Geriatric (66+ years)

Physical Demands :

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes).While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors :

Repetition : Repeating the same motion over and over again places stress on the muscles and tendons.The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture : Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity.

Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions :

Normal Business Office

Bloodborne Pathogens Exposure Risk : Category B MAY have exposure to blood or body fluids.

Reporting Relationship :

Reports to Practice Manager or Office Supervisor. Takes direction from Administrative Director and Providers of the medical team.

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs.

Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees.

Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions.

We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours.

The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and / or Overtime paid, if applicable.

Hourly Range : $17.29 - $25.60