Web Content Designer

Knowledge, Skills, and Ability

Experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.

to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.2 AA

Testing experience, conducting QA activities on systems and products : analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions

Product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices

Experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services both machine and manual.

Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams

Strong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice / keyboards

Demonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problems

Strong understanding of responsive web design principles, techniques, and frameworks

Experience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processes

Experience creating or contributing to the development of an accessibility policy for a business or institution

Demonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility efforts

Creative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and tools

Can work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spaces

Experience as a mentor or coach for product teams to promote accessibility-focused development within an agile system

Strong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidance

Proficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholders

Expert in facilitating the remediation of accessibility issues with little guidance

Strong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areas

Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services.

Able to facilitate discussions and solutions

Preferred Skills & Qualifications

Bachelor's degree is required

Experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance

Experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing tools

Experience with software like eVinced, Axe, and WebAIM

Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests

Strong organizational skills and experience with project management software, along with project processes and best practices

Experience in balancing a diverse workload of projects, with varying complexities and unique needs

Excellent time management skills, with an ability to lay out clear project goals, timelines, and target dates

Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives

Ability to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needs

Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

Other Desired Skills

Degree in Human Computer Interaction, UX Design, Psychology, Instructional Design, or Computer Science

Experience in developing or designing inclusionary products or services in web applications, using standard technologies (HTML, CSS, JavaScript, jQuery)

Experience in accessibility compliance for chatbots and other customer communication tools

Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets

Experience with digital forms and documents remediation to meet accessibility stabdards

Proficiency with Adobe XD, Jira / Confluence, Sitecore, and Salesforce

Knowledge of basic research methods and tools, and data visualization tools

Desired Certifications

IAAP certification (CPACC, WAS, etc.)

PMP certification

DHS Trusted Tester certification