Signing Services Coordinator

Job Description

Job Description

Corporate Culture and Compensation :

Be part of friendly and professional team for one of the largest title companies in the United States where employees can learn, grow and make a difference.

Be an instrumental part of a company focused on building long, rewarding careers in an exciting industry and where the work environment provides room for employees to grow personally and professionally.

You'll receive :

Compensation and benefits packages are comprehensive, competitive and generous providing room for potential growth and position / compensation advancement.

Responsibilities :

• Manage signing agent network to ensure exceptional and professional experience for Old
• Republic's customers and their consumers.
• Ensure fee management, vendor communication standards, technology usage and compliance

and quality control expectations are being met by staff and vendor partners.

Process, monitor, and follow up on all open signing services assignments daily to ensure

customers' expectations and turnaround time requirements are being met, while utilizing the follow up Queue and maintaining our order tracking system.

• Monitor the incoming signing services requests emailed or delivered in accordance with turnaround time standards and department guidelines.
• Acquire understanding of processing correction requests and re-works.
• Assist QC by setting quality expectations for signing services to meet industry guidelines and

customer specifications.

Manage the signing agent network, including negotiations with vendors to improve service and

decrease costs.

• Monitor and handle the signing services box according to department guidelines.
• Recruit qualified signing agents for signing agent network, obtain and maintain licensing / background checks / E&O Ins / certification and negotiate fees.
• Assist in vetting signing agents to meet customer specifications.
• Assign signing services, based on experience, fee, turnaround time, and signing agent's performance.
• Maintain vendor records with background checks, E&O and signing agent data.
• Manage status updates through signing agents' box and VINCA from vendors and customers in a

courteous and timely manner.

• Reconcile RealEC orders with order tracking system, while resolving any discrepancies.
• Educate vendors on our customer's specifications as they relate to the assigned order and product.
• Update and maintain all areas of VINCA as it relates to orders and vendors for the signing services.
• Handle general internal and external notary and customer inquiries, while elevating to appropriate parties as needed, according to department guidelines.
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required, that could include attendance at after hour Company

events.

• Ability to accept supervision.
• Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.

e., peers, supervisors, outside customers, and vendors.

Ability to interact effectively and professionally with all levels of management, employees and

customers by email, phone and in person.

Ability to work overtime as requested and approved by supervisor especially at month-end as

needed to meet customer's business needs.

Perform other duties as assigned by supervisor.

Knowledge / Skills / Experience :

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.

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Job Posted by ApplicantPro