Job Description
Job Description
Salary : $17.00 - $22.00
Position : Help Desk Specialist, Tier 1
About Community Bible Study
Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.
1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge.
Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ.
CBS Mission Statement : To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all.
CBS Vision Statement : Transformed Lives Through the Word of God
CBS Core Values : Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership
Position Description
The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry.
The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio / visual support, and generally providing technology assistance throughout the organization.
The ideal candidate has a broad range of experience and enjoys a good challenge.
Responsibilities
- Learn the CBS computer and applications systems. (Fisher, Gele, and Microsoft 365)
- Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.
- Provide first response helpdesk support for CBS application users (phone and email).
- Troubleshoot basic computer and web browser issues.
- Accurately document customer issues and information.
- Assist users with hardware, web browser, and system issues.
- Quickly escalate issues that cannot be readily resolved.
- Help maintain resolution information, knowledge bases, and frequently asked questions .
- Identify training opportunities that will provide for continued growth in this area.
- Troubleshoot workstation, copier, and printer issues.
- Assist building users with audio / visual needs.
Other
- As with any small staff, there may be a need to fill in other roles from time to time.
- Work with other staff to adjust schedules and to ensure coverage of necessary functions.
- Other duties as assigned.
Qualifications
- High School diploma
- Proficient in the use of Windows and Microsoft Office products
- Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari
- Knowledge of customer service principles and helpdesk practices
- Excellent verbal and written communication skills
- Customer service oriented, professional in all interactions
- Multi-tasker, able to organize and respond to multiple requests while remaining calm
- Detail oriented and thorough
- Demonstrates initiative
- Reliable, dependable
- Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment
- Intuitive ability to work with and troubleshoot various office and building equipment
- Ability to run cabling and install media equipment
- Basic knowledge of word press is a plus
- Problem Solver
- Knowledge of iPhone, iPad, and Android mobile devices
- Must be a team player
- Familiarity with CBS is a plus
Other
- Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God
- Belief and adherence to the Community Bible Study Statement of Faith
- Commitment to the Mission, Vision, and Core Values of Community Bible Study
- Reports to the Assistant Director of Information Technology
- Work Location : This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work
- Weekend or evening work will be required periodically to assist during high-volume periods
Starting Salary Range
Hourly salary range : $17.00 - $22.00
Benefits Offered
- Four weeks of paid vacation and four weeks of sick leave annually.
- Paid holidays, including your birthday.
- 5% match for the 403(b)-retirement plan.
- Medical insurance coverage.
- Employer-paid dental and vision insurance.
- Employer-paid disability and life insurance.