Job Description
Job Description
- Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.
- Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies;
determining appropriateness of pursuing legal remedies; testifying for the hospital in court cases.
- Maintains medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.
- Maintains work operations by following policies and procedures; reporting compliance issues.
- Maintains quality results by following standards.
- Maintains confidentiality of member and patient related business.
- Follows established department / organization policies and procedures.
- Documents concisely, precisely, and accurately on all documents as indicated by department processes and organizational policies.
- Develops and maintains an effective working relationship with members, patients, insurance companies and staff.
- Maintains and increases standards of performance and education.
Knowledge, Skills and Abilities
- Proficient knowledge of phone systems, the 10 key calculator, facsimile processes, computers, copiers, scanners, Microsoft Outlook, Word and Excel.
- Language / Communication skills : must be able to read and interpret medical record documentation, and policy and procedures.
- The ability to work concurrently on multiple projects with varying priorities. Works well under pressure and within deadlines, and gives great attention to detail.
- Patient and Personal Service. Knowledge of principles and processes for providing patient and personal services. This includes patient needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
- Reading Comprehension. Understanding written sentences and paragraphs in work-related documents. The ability to read and understand information and ideas presented in writing / type.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to work independently / self-motivated, highly organized.
- Time Management. Managing one’s own time and the time of others. Ability to be flexible with schedules and duties; including, willingness and ability to work overtime.
- Excellent judgment and creative problem solving skills. Self-reliant, good problem solver, results-oriented.
30+ days ago