Director of Design, Customer Journey Management

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

Are you passionate about leading products that impact enterprise users?Adobe is looking for a Director of Design for Adobe Customer Journey Management portfolio (Experience Cloud).

You will lead a group of passionate designers and managers that enable B2B and B2C brands to deliver the right experience, to the right person, at the right time.

Working closely with Product and Engineering executives, you will provide strategic design direction, feedback to the design and engineering teams to uplevel craft, and find resolution to ambiguous problem spaces.

You will have a tremendous impact on how people work with enterprise experiences at large.

What you’ll do

Coach and mentor designers and design leaders, hire and attract top-notch talent to the team, and foster a culture where the designers grown, learn and do their best work.

Build a collaborative environment and encourage deep partnership with cross-functional teams, setting a high bar for design craft, and define and execute design.

Own the creation and articulation of design strategy for creating more continuity across B2B and B2C experience in Adobe Experience Cloud

Contribute to the product strategy discussions through expressing vivid design visions.

Incite action in cross-functional partners to deliver better user and business outcomes.

Guide the teams in weekly, monthly and quarterly product release.

What will you need to succeed

Design Leadership

Deep knowledge and expertise across design methodologies (incl., design systems, OOUX), and clear dedication to evolving their practice and mentoring other design managers and designers.

Ideal candidate balances vision and execution, demonstrates innate curiosity, surfaces novel connections in the work of their teams.

Lead empathically by fostering an inclusive and empowering culture in the design org.

Enterprise Expertise

Should have a deep understanding of complex, multi layered enterprise systems Should have prior experience in the enterprise space or show a clear ability to lead design in complex industries.

Should be able to demonstrate leadership in making complex things simple. Should be able to articulate the difference between users and buyers.

Ability to be able to connect the user’s success to the org and business success would be a huge bonus.

Story telling and communication

Excellent communication skills, with the ability to clearly articulate a multi-level problem space and strategy behind design decisions.

Strong presentation and story-telling skills. Compelling and engaging speaker. Should show experience and expertise in understanding the audience and delivering a relatable point of view.

Open minded and collaborative

Enterprise design is an endurance sport. Individual should show experience with bringing partners along and leaning into creating a user centric culture in a way that is inclusive of our product, engineering and product marketing partners.

Global Leadership

Demonstrates experience with leading, mentoring and growing globally spread teams. Understands how to create an environment in which the team succeeds despite challenges that come with spread out time zones.

About Adobe Design

Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines : Creative Cloud, Document Cloud, and Experience Cloud.

Our compensation reflects the cost of labor across several geographic markets, and we pay differently based on those defined markets.

The pay range for this position is $156,200 $315,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.

Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC base + commission), and short-term incentives are in the form of sales commission plans.

Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.