More than one person may be hired for this position.
Position Purpose : Provide live or virtual support for members before, during and after their participation with the cooperative.
Duties include :
- Assist members with making payments and billing inquiries
- Create service orders to repair, connect or disconnect electric services
- Listen to members' concerns, issues and questions
- Resolve members' concerns and questions about electric services or energy solutions
- Maintain a positive attitude and calmly respond to members' concerns or complaints
- Open new member accounts
- Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
- Recommend new products or innovative energy solutions to meet members' needs
- Escalate issues and questions to other departments, as necessary
- Other projects and administrative tasks as requested
Qualifications :
- Previous experience in customer service, call center, or a similar role.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Strong interpersonal skills and the ability to interact with customers and team members
Equal Opportunity / Affirmative Action Employer m / f / d / v
Job Posted by ApplicantPro
Financial Services Representative - State Farm Agent Team Member
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive. ...
Financial Services Representative State Farm Agent Team Member
As a State Farm team member for Chad Richards - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Develop leads, schedule appointments, identify customer needs, and market appropriate produ...
Financial Services Representative State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Mem...
Member Services Representative Weekend
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take prospective members on tours then assist them with the new account sign-up process. Facilitate needed updates to member’s accounts. Respond ...
Member Services Representative Weekend
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take prospective members on tours then assist them with the new account sign-up process. Facilitate needed updates to member’s accounts. Respond ...
Member Services Representative Seasonal
As a Seasonal Member Service Representative, you will have flexibility in your schedule, as you provide the team added support when needed!. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take...
Member Services Representative Shift Lead
Experience working as a Member Service Representative at Planet Fitness. Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness...
Member Services Representative
Member Services Representative (Saturday and Sunday 5p-9p). Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way wit...
Member Services Representative
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Take prospective members on tours then assist them with the new account sign-up process. Facilitate needed updates to member’s accounts. Respond ...
Part-Time Member Services Representative
We are seeking a Part-Time Member Service Representative/Teller to join our Maiden, North Carolina Team!. Maintain and enhance member account relationships by providing excellent member service. Initiate and lead conversations to identify and assess member needs. ...