Senior Technical Program Manager

Senior Technical Program Manager

Req ID : FY25 R&D #6686

All potential applicants are encouraged to scroll through and read the complete job description before applying.

• Location(s) : Atlanta, Georgia, USA; Austin, Texas, USA; Baltimore, Maryland, USA; Boise, Idaho, USA; Boston, Massachusetts, USA;
• Charleston, South Carolina, USA; Chicago, Illinois, USA; Cincinnati, Ohio, USA; Dallas, Texas, USA; Des Moines, Iowa, USA;
• Detroit, Michigan, USA; Helena, Montana, USA; Houston, Texas, USA; Indianapolis, Indiana, USA; Kansas City, Missouri, USA;
• Las Vegas, Nevada, USA; Little Rock, Arkansas, USA; Madison, Wisconsin, USA; Miami, Florida, USA; Milwaukee, Wisconsin, USA;
• Minneapolis, Minnesota, USA; New Orleans, Louisiana, USA; Ogden, Utah, USA; Omaha, Nebraska, USA; Orlando, Florida, USA;
• Philadelphia, Pennsylvania, USA; Phoenix, Arizona, USA; Portland, Oregon, USA; Prospect, Connecticut, USA; Seattle, Washington, USA; Wichita, Kansas, USA;

Work arrangement(s) : Fully Remote (works exclusively from home)

Your opportunity

New Relic is looking for a Senior Technical Program Manager to join our outstanding Engineering organization! This role will focus on our Launch and EOL programs and be responsible for driving effective alignment from Product and Marketing to our global GTM teams.

The ideal candidate is a strong program manager with extensive experience in leading the planning, execution, and delivery of large cross-functional programs focused on strategic objectives.

What you'll do

As a Senior Technical Program Manager, you will have a broad impact on the organization through the initiatives you own. Successful program managers in our organization are highly technical, adaptable, analytical, and focused.

Responsibilities :

• Lead and evolve Launch and EOL processes that orchestrated across the cross-functional landscape from Product to market.
• Develop close partnerships with Product Marketing to drive execution of new product launches in a fast-paced SaaS environment.
• Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.
• Drive technical projects from ideation to delivery, including managing complex project schedules and enhance mechanisms to improve productivity and efficiency.
• Raise visibility, identify key risks, surface issues, track changes, drive tradeoff decisions, and create mitigation plans to ensure that leadership is aware and aligned.
• Drive effective communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• You will be capable of understanding the nuances of your projects, technical architecture, and competent enough to influence executives & all stakeholders to the needed business outcomes.

This role requires

• 10+ years of proven experience working on a software development team as a technical program manager or product manager.
• 10+ years of solid experience such as product launches, program management, and / or product marketing in a B2B software company.
• Solid understanding of launch methodology with experience delivering major and minor product releases.
• Strong organizational and prioritization skills with the ability to lead multiple projects simultaneously.
• Exceptional communicator who seeks to proactively improve and optimize processes while bringing many partners along.
• Experience working effectively in a changing environment; adaptable and resilient, working towards solutions during times of change.
• Strong collaboration and interpersonal skills at all management levels.
• Experience using tools such as Google Apps, Jira, Confluence Wiki, Slack.

Bonus points if you have

• Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
• Can drive programs with a significant amount of ambiguity and facilitate definition and clarity.
• Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners.
• A good understanding of the New Relic platform and its capabilities.
• Experience working with remote & distributed teams.
• Prior experience with high growth companies.

Fostering a diverse, welcoming and inclusive environment

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.

We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones.

Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit this link to submit your request.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

Note : Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive.

We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at this link.

Estimated Base Pay Range : $151,000 - $189,000. The pay range above represents a reasonable estimate of the salary for the listed position.

This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

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