Part-time-Seasonal-Parent Support Customer Service Rep

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600+ schools and employing nearly 40,000 people, most of them teachers.

CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life.

In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans : academic progress, financial stability, and integrity.

Six core values are embedded within these commitments student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

District-run CPS schools are organized into 18 networks. The Office of Network Support provides administrative support, strategic direction, and leadership development to the schools within each network while also driving critical supports that help boost student learning.

District-run CPS schools are organized into 18 networks. The Office of Network Support provides administrative support, strategic direction, and leadership development to the schools within each network while also driving critical supports that help boost student learning.

Networks are led by a Network and Deputy Chief.

Job Summary :

Reporting to the Lead Parent Support Administrator, the Parent Support Customer Service (PSCS) Rep will manage a high volume of parent inquiries and requests regarding escalated school-related matters.

PSCS Rep will help strengthen parental participation and engagement by improving parental access to vital information, resources and support.

This role will serve as liaison to School Officials, Chiefs of Schools and Deputy Chiefs of Schools across the district by working with parents, families and schools to bring a variety of concerns to resolution.

The part-time / temporary PSCS Rep will be held accountable for the following responsibilities :

• Communicate with the Board office
• Handle calls from the PSC Mainline
• Translate for Spanish-speaking parents
• Generating tickets to create an electronic filing system of all parent concerns
• Other duties as assigned

In order to be successful and achieve the above responsibilities, the part-time / temporary PSCS Rep must possess the following qualifications :

Education Required :

• Associate's Degree from an accredited college or university required
• Bachelor’s degree from an accredited college or university preferred

Experience Required :

Minimum of two (2) years of work experience in a call center or other supportive services environment

Knowledge, Skills and Abilities :

• Knowledge of or the ability to learn CPS policies
• Good judgment and the ability to function effectively in a fast-paced environment
• Exceptional writing, verbal and interpersonal skills
• Possess integrity and tact when dealing with confidential information and sensitive situations
• Bilingual skills in English / Spanish preferred

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to :

Establish / Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district.

The Chicago residency requirement does not apply to temporary / part-time positions, however, all CPS employees must be residents of Illinois.

Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire.

Up-to-date on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters.