Job Title : Youth and Early Literacy Associate Branch or Department : Customer Experience Salary / Wage : $18.92 per hour Reports to : Branch Manager FLSA Status : Overtime Non-Exempt Supervises : N / A Benefits Classification : Full-Time Work Location : Branch Job Grade : 3 Hours per Week : 40 Work Schedule : Must have day, evening, and weekend availability Hour per year : 2080 Revision Date : 3 / 6 / 2023 Archive Date : Culture Statement Mid-Continent Public Library’s mission and internal values are reflected everyday through our people.
We strive to provide customers with the best possible library experience through our commitment to exceptional customer service.
We uphold the values of intellectual freedom : we ensure the free flow of information and ideas. We are fair : we know that every customer and co-worker may not need an identical solution to meet their needs but rather all customers and co-workers have access to all resources that meet their individual needs.
We have integrity : we work to meet our Library’s mission with honesty and trust. It is both what we do and how we do it.
We are diverse, equitable and inclusive : MCPL believes that a diverse, equitable and inclusive organization creates a more dynamic workplace and puts us in a place to better serve the community.
Position Overview The Youth and Early Literacy Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk.
They are also responsible for providing library service to youth (school age through teen) and early learners (birth through age 5) including creating displays and presenting youth programs both in the library and at community partners including schools.
Programs for early learners will include Storytime. Essential Functions
- Provides Customer Service in person and over the phone
- Acts as a guide for customers in use of the library and its resources
- Demonstrates use of technology and digital services to customers
- Recommends materials to customers based on interests, needs and availability
- Assists customers with library card accounts, including the receiving and recording of payment
- Uses creative techniques in displays to reach browsers who do not approach staff
- Delivers materials outdoors to customers who request curbside delivery
- Provides library service to early learners and youth Branch expert of MCPL customer service to youth Understanding of youth literature and the ability to provide reader’s advisory for youth Presents, evaluates programs for youth that bring fun and learning together Hosts programs for early learners, including story times, early literacy fairs, and hosting external presenters Evaluates programs, keeps records, and reports branch activity Coordinates and implements Library initiatives, including reading programs Monitors youth collection footprint for display needs, floating, passive program opportunities, and customer service Conducts outreach and develops partnerships with community-based organizations, including daycares and schools.
Understands basic child and adolescent development theories and their implications for library service
Contributes to the maintenance of the library collection Processes library materials for customer access Shelves library materials correctly and efficiently Straightens and shifts library materials to ensure adequate space and a neat appearance
Non-Essential Functions
This position could be designed as shift lead
Education and Experience
- High School Diploma / HiSet / GED Completion Required
- Customer Service experience Preferred
- 2 years relevant experience in working with youth Preferred
Required Knowledge, Skills, and Abilities All successful team members at MCPL should demonstrate
- Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public
- Ability to work effectively in a team environment
- Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position
- Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers
- Fundamental understanding of how DEI principles impact the workplace and library services
Age Requirement
Must be at least 18 years of age
MVR Requirement
None
Work Environment
Indoor / Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public
Essential physical abilities to be accomplished with or without reasonable accommodation are Daily (greater than 50% of the time)
- Standing (up to 1 hour at a time)
- Walking (even ground)
- Lifting 1-10 pounds
- Lifting 11-25 pounds
- Pushing / Pulling 1-10 pounds
- Pushing / Pulling 11-25 pounds
- Bending / Stooping
- Kneeling
- Reaching above shoulder
- Receiving Communication and Instructions (vision, reading, hearing)
- Conveying Communication and Instructions (Speaking, writing)
- Using computer data entry tools - keyboard, mouse, touchscreen, scanner
- Sitting
- Receiving Communication and Instructions (vision, reading, hearing)
- Conveying Communication and Instructions (Speaking, writing)
- Using computer data entry tools - keyboard, mouse, touchscreen, scanner
Frequently (up to 50% of the time)
- Standing (more than 1 hour at a time)
- Walking (variable surfaces)
- Lifting 26-40 pounds
- Lifting 40+ pounds
- Sitting
- Pushing / Pulling 26-40 pounds
- Pushing / Pulling 40+ pounds
- Standing (up to 1 hour at a time)
- Standing (more than 1 hour at a time)
- Walking (even ground)
- Walking (variable surfaces)
- Lifting 1-10 pounds
- Lifting 11-25 pounds
- Pushing / Pulling 1-10 pounds
- Pushing / Pulling 11-25 pounds
- Pushing / Pulling 26-40 pounds
- Pushing / Pulling 40+ pounds
- Bending / Stooping
- Kneeling
- Reaching above shoulder
Occasionally (approximately 1-2 times per month)
- Climbing stepstools
- Climbing ladders
- Lifting 26-40 pounds
Rarely (1-5 times per year)
- Lifting 40+ pounds
- Climbing stepstools
- Climbing ladders
Sales Associate - Full Time & Part Time Positions Available
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information ab...
Nurse Practitioner - Oak Grove Clinic-Full-Time
Mary's Medical Center is recruiting for a Nurse Practitioner to join its Oak Grove Family Medicine practice. The Nurse Practitioner focuses on providing general care to patients of all ages, with utmost patience, care, compassion and understanding. Perform tasks within their scope of practice which ...
Retail Associate (part Time, Full Time)
With positions available across 1,200 stores in 41 states, the possibilities are endless As a Retail Associate you will: Deliver exceptional customer service through personal contact with customers; Perform store maintenance including but not limited to taking out garbage, sweeping, cleaning bathroo...
Sales Associate - Full Time & Part Time Positions Available
Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. Retail sales associates are expected to create and maintain a long-term relationship with the customers...
Work at Home Customer Service Agent (Full-Time & Part-Time) (MO)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Physician - Anatomic and Clinical Pathologist - Full Time Academic - SLUCare Physician Group
Acts as an advisor and consultant in the establishment of operational policies of the practice to include: (1) Purchasing and capital allocations; (2) Managed care plan participation; (3) Budget and practice expenses; (4) Medicare/Medicaid participation; (5) Billing and collection of professional fe...
Work at Home Contact Center Agent (Full-Time & Part-Time) (MO)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
AssemblyQuEST Rail (~884 mi away) | Full-Time
Assemble component in a manner which produces a cost effective, quality product, safely and on time. Perform assigned or required tasks to assure product is correct and on time. Standing for long periods of time. The product must be built to the designated specs approved and can not be deviated or s...
Work at Home Customer Service Agent (Full-Time & Part-Time) (MO)
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quaranti...
Traveling Associate Dentist
Support our mission to provide excellent dental care in the community and help us create more smiles and memorable experiences for children and adults. Yearly OSHA and HIPPA and Emergency Management training. Reimbursements for associated licenses, certifications and professional dues such as ADA an...