Sales Support Specialist

Diamond Cellar, a family-owned company rich in history, has been a cornerstone of the jewelry industry in Columbus, OH, with additional locations in Nashville, TN, and Tulsa, OK. As one of the largest independent jewelry companies in the United States, we pride ourselves on delivering unparalleled customer service and showcasing some of the world's most renowned and sought-after brands, including Patek Philippe, Rolex, David Yurman and Roberto Coin. Our commitment to a fun, enjoyable, and pleasant environment has fostered a loyal team of employees who have been with us for decades.

We are seeking a highly organized and detail-oriented Sales Support Specialist to join our Easton team. This role is essential to the success of our store, providing both administrative and operational support. The ideal candidate is a team player with excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities

• Provide high-level administrative support to designated sales executives
• Gift wrap customer purchases with care and attention to detail
• Locate and retrieve inventory for the sales team
• Return merchandise to appropriate display cases
• Stock product displays and maintain office supply levels
• Keep display cases clean, organized, and visually appealing
• Troubleshoot point-of-sale (POS) system issues for sales staff
• Contact clients with updates regarding their repairs
• Assist with client pickups and ensure a smooth handoff
• Greet clients warmly and offer refreshments
• Run errands to storage and assist with miscellaneous tasks
• Support general store cleaning and upkeep duties
• Assist with Receptionist duties

Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity of all levels of employees. While we appreciate you interest, please know that due to the large volume of applicants we receive, we are only able to contact the applicants best suited to the requirements of the position.