TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Role :

E-commerce's Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators.

We value user satisfaction and work on policies, rules and systems to ensure quality.

As a product manager on our E-Commerce team, you will work with various relevant internal teams to build saftey product features and strategies.

You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well as methods to detect and address risky behaviors and actors in TikTok's E-commerce ecosystem.

Responsibilities :

Lead the external articulation of e-commerce seller and creator governance strategies, striking a balance between business growth and risk mitigation.

Ensure the long-term health and sustainable growth of the business

Design seller and creator credit and incentive functions through educational interfaces, constructing capabilities for rewards, penalties, appeals, etc.

Enhance the ecosystem's vitality and health

Develop a robust monitoring system for seller operation and influencer creation behaviors. Stay alert to various business signals, employing data-driven quantitative analysis and qualitative observations to identify issues impacting business growth and consumer experiences.

Craft product and strategic plans to enhance shopping experiences for businesses and consumers on the platform.

• Address merchant, influencer, and user feedback, refining and implementing rules. Lead design and implementation of abstract product business modules.
• Foster seamless internal communication, collaborating with business, strategy, and R&D teams. Facilitate teamwork and collaboration across different product verticals.

Qualifications

Minimum Requirements :

• Bachelor's degree or higher.
• High data sensitivity, swiftly identifying risks, diagnosing root causes, proposing solutions and validating outcomes.
• Proven experience in international products, community / social products, UGC platforms, supply-demand platforms, and overseas study / work.
• Passionate about content and e-commerce business, being an avid user of these products.

Preferred Qualifications :

Prefer candidates experiences in constructing B-end workbenches and strategizing account security products, particularly those adept at consolidating complex Product Requirement Documents with multiple cross functional product domains and leading cross functional engineering teams.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2