Customer Service Manager
Famous is looking for a Customer Service Manager at our McKees Rocks, PA location (MUST BE ABLE TO TRAIN AT OUR NORTH HILLS, PA LOCATION).
The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement.
This role is a working manager and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities
- Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
- Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
- Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
- Use material handling equipment and / or ladders to pull customer parts orders.
- Oversee the work of branch associates, ensuring they are properly trained.
- Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
- Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
- Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
- Customer Service Experience
- Warehouse Experience
- Ability to lift 50 lbs.
- Ability to stand on feet for majority of an 8 hour day
- Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
- Distribution and / or wholesale experience
- HVAC / Plumbing / Building Products knowledge
- Forklift experience
- Experience using RF Scanners
What Makes Us Famous!
- Health, Vision, and Dental Insurance
- Paid Time Off (Vacation and Holidays)
- Paid Maternity and Paternity Leave
- 401K Employer Match
- Bonus Opportunity
- Strong Culture through our 40 Fundamentals
- Family Atmosphere
- Health and Wellness Coaching
- Fitness Reimbursement Program
- Associate Referral Bonus Program
- Learning and Development Opportunities
- Leadership Development Program
- Career Growth Opportunities
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