Multi Unit Operations Leader

Benefits :

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Summary

We are seeking a dynamic and results-oriented Multi-Unit Operations Leader to oversee the operations of four Sonic Drive-In locations in North Dakota.

You will be managing the operations of all General Managers and employees within the 4 Sonic Drive-In locations. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The ideal candidate will demonstrate strong leadership skills, engagement with team members, and a focus on achieving excellent operational results.

This is a unique opportunity for an individual who is passionate about driving success and fostering a positive work environment.

Responsibilities :

Leadership and Team Development

• Provide leadership and direction to store managers and staff across all locations.
• Mentor and develop management teams to enhance their skills and performance.
• Foster a culture of teamwork, accountability, and continuous improvement.

Operational Excellence

• Ensure consistent operational standards and procedures are followed at all locations.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Implement strategies to increase efficiency, customer satisfaction, and profitability.

Engagement and Communication

• Maintain open and effective communication channels with all team members.
• Engage with staff to create a positive and motivated work environment.
• Address and resolve any issues or concerns promptly and effectively.

Financial Management

• Oversee budgeting, forecasting, and financial planning for all locations.
• Manage P&L statements and ensure financial goals are met or exceeded.
• Develop and implement strategies to maximize revenue and control costs.

Customer Service Excellence

• Ensure exceptional customer service is delivered consistently across all locations.
• Address customer feedback and complaints in a professional and timely manner.
• Implement initiatives to enhance the overall customer experience.

Qualifications

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Proven experience in multi-unit operations management, preferably in the food service or retail industry.
• Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays as well as travel between locations as needed.
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Strong leadership and supervisory practices and skills; effective verbal and written communication skills
• Strong organizational and time management skills.
• Basic accounting and computer skills.
• Ability to analyze data, identify trends, and implement effective solutions.
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Abide by the company’s appearance, uniform and hygiene standards

Benefits / Perks

• Competitive wages
• Health, Dental, Vision & Life benefits
• Meal Discounts

If you are a motivated leader with a passion for operational excellence and a desire to make a significant impact, we invite you to apply for this exciting opportunity.