Field Service Technician

Overview

Field Service Technicians at the location of the customer, performs service calls repairing batteries, chargers and battery handling equipment in a timely manner.

Completes paperwork in a timely fashion allowing the customer to be billed. Operates company vehicle safety. Actively pursues new accounts.

We’re investing in the Carolinas! Our customers value the products and services we provide, and we want to set the industry standard for response time.

Join our Service team and help us lead the way. Limited overnight or weekend work is expected but customer needs may require your support from time to time.

This position is home-based and requires travel to customer sites in the Metro Charleston, SC area per business needs.

Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ensure work orders are filled out properly and in a timely manner.

Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.

Ensure a clean and safe work area.

Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.

Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.

Operate company vehicles in a safe, courteous manner, in all traffic.

Communicate with Management / Sales on any customer issues.

Actively promote point of sale items and allied products and services.

Proper use of company funds and assets in the execution of the job.

Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.

Ability to operate forklift truck, crane, and reach truck on a regular basis.

Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.

Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.

Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.

Pursues new accounts, qualifies whether services are warranty or billable.

Recommends and implements improvements in the work process.

Interfaces with multiple levels of customers / dealers / management to provide assistance and recommend application improvements.

Other duties as assigned.

Qualifications

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Certifications

High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.

Has the ability to obtain a Commercial Driver’s License with hazardous material endorsements within 180 days of hire date.

Forklift Training Certification or ability to obtain.

Competencies, Skills, Knowledge :

Usage of standard shop tools. Good understanding of basic electricity / electronics.

Ability to read, analyze and interpret common technical manuals.

Excellent communication and customer satisfaction skills.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to train new personnel and provide technical assistance where needed.

Ability to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.

Ability to define problems and draw valid conclusions on the work that needs to be performed.

Critical thinking and troubleshooting skills. Ability of work with minimal supervision.

Ability to manage multiple projects and plan special projects.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER CATEGORIES AS REQUIRED :

Physical Demands :

While performing the duties of this job, individual is regularly required to stand; walk; use hands to finger, handle or feel;

reach with hands and arms and talk or hear.

Individual is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.

Ability to regularly lift a minimum 30lbs on a daily basis and 31 to 150lbs with assistance of equipment on a daily to weekly basis.

Regular use of safety glasses. Vision requirements : close vision.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly exposed to moving mechanical parts and fumes or airborne particles.

Individual is regularly exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise level is minimal to loud.

Surroundings clean to dirty. Environment could be loud and noisy.

Appropriate PPE as required by Stryten and customer.

LI-JA