Maintenance Operations Control Duty Manager

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development.

We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees.

Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions.

And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including :

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Maintenance Operations Control Duty Manager is responsible for the direct oversight of the Maintenance Operations Control center including the direct leadership of maintenance control activities and personnel.

The Duty Manager will be accountable for operational decisions pertaining to the recovery of aircraft in support of the daily operation.

Job Responsibilities

• Assist and support the Vice President of Maintenance and Engineering and other senior management in projecting a strong commitment to the uncompromising promotion of safety and regulatory compliance.
• Provide leadership, training, and work assignments to maintenance control staff to ensure team provides superior customer service.
• Provide oversight of all maintenance control center activities to include maintenance planning, AOG desk coordination, and fleet administration.
• Responsible for final approval on required OCF and ferry flights under the guidance of maintenance senior leadership.
• Accountable as the single point of contact for maintenance leadership for operational information.
• Collaborate with and provide tactical direction to maintenance facility leadership during IROP and out of service events.
• Manage and report all irregular maintenance operations to maintenance senior leadership.
• Accountable for the safe and efficient return of out-of-service aircraft.
• Lead and participate in required cross-departmental meeting's and conference calls.
• Ability to author and implement Standard Operating Procedures for Maintenance Control Operations.
• Develop and implement strategic initiatives to improve maintenance operations performance and efficiency.
• During normal course of duty, ensure the performance of maintenance meets regulatory requirements and is achieved in accordance with PSA manuals.
• Responsible for the development and implementation of comprehensive corrective actions following non-compliance events or operational incidents.
• Interface and collaborate with the OCC Duty Manager to provide solutions that best support airline operations.
• Manage and lead key maintenance department initiatives in support of meeting and exceeding established performance goals.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Performs other duties as assigned.

Position Specifics

Qualifications

Required

• Must have a high school diploma or equivalent.
• Minimum of five (5) years of technical and management experience within a 49CFR Part 121 Airline operation.
• Current FAA "Airframe and Powerplant" license.
• Strong communication and verbal skills.
• Ability to build an effective team comprising of peers and subordinates.
• Proficient in the use of Microsoft Office software.
• Ability to speak / read / write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred

• Advanced technical degree in aviation or closely related discipline
• Previous maintenance control experience

Additional Information

Delegation : In absence, responsibilities delegated to Assistant Director of MTX Operations Control.

Authorities : None

Supervisory Responsibility : This is a supervisory position.

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role;
• however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel;

and reach with hands and arms.

Security Clearance : All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.

209 and pre-employment drug screen.

AAP / EEO Statement : PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties : Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.