HR Generalist - Remote (Cleveland, OH or Philadelphia, PA)

Our Newest Opportunity :

The Human Resources and Payroll Generalist will manage and administer HR, Payroll and Benefits for multiple clients including employee health and welfare, retirement plans and leaves of absences.

He / she manages multi-state payrolls and HRIS components within multiple human capital management platforms. This position provides guidance to management and employees regarding client specific policies and procedures.

The Human Resources and Payroll Generalist interprets existing policies and procedures and develops operational improvements to processes for multiple clients for matters related to HR, Payroll and Benefits Administration.

This position serves as key support for Managers and above related to HR and Payroll Services in all functions for multiple clients.

Essential Duties and Responsibilities :

Client Services

• Serves as the primary resource for employees on and off site relating to HR, Payroll and Benefits for multiple clients to ensure compliance with policies and regulatory requirements.
• Keeps internal and external management advised of potential problem areas and recommends / implements solutions as appropriate.
• Effectively manages critical relationships with client representatives including employees, management and vendors to ensure client retention.
• Coordinates client meetings; prepares agenda, minutes and reports. Plays an ongoing role in regular client meetings.
• Interprets client contracts and management of billable work with responsibility to track and properly report time, identify supplemental services and opportunity for additional billable work.
• Responsible for timely and accurate entry and review of billable and non-billable work in accordance with client contracts.
• Monitors and manages multiple client email boxes and correspondence; responds to inquires timely, determining priorities and escalates sensitive matters when needed.

Independently resolves issues involving appropriate parties and ensures proper organization and documentation of electronic communication.

Performs other duties as assigned.

HR & Benefits Services for Multiple Clients

Manages pre-hire process inclusive of background checks, references, drug testing, E-Verify, assessment tests and other client specific pre-employment testing.

Interprets results and notifies clients of potential inability to hire situations while maintaining confidentiality and effectively managing and documenting the adverse action notification process.

• Prepares offer letters and coordinates any employment agreements and / or commission agreements specific to various clients.
• Responsible for tracking applicants consistent with EEO and AAP requirements when applicable.
• Manages onboarding candidates : conducts new employee orientations by interpreting client specific policies and procedures;

tracks document completion and maintenance.

• Manages termination processes for multiple clients.
• Interfaces with outside company auditors as needed related to HR, Payroll and Benefits : provides ad-hoc reports, responds to procedural inquiries, performs careful analysis of information prior to providing to outside audit sources.
• Coordinates and manages SUI and SDI claims by responding to state agencies timely and interfacing with state representatives.
• Responsible for performance management process maintenance for various clients using HRIS platforms or other established process.
• Administers health and welfare plans as well as retirement plans including enrollments and terminations. Plays a key role in annual open enrollment process.
• Counsels employees (and potential employees / applicants) on benefit plan provisions so that individuals can make informed benefit decisions.

This includes all levels of employees including executives.

• Liaises with the various insurance carriers and outside brokers inclusive of COBRA TPA and resolves any enrollment issues independently.
• Resolves employee complaints and concerns related to health and welfare plans and answers complex questions.
• Manages complex benefits reconciliation and audit; carrying out corrective action as needed through carrier, broker, client and employee interface.
• Manages components of leaves of absences including but not limited to : adhering to client specific policies, tracking, coordination with payroll and insurance carriers, coordination of paid time off benefits and administration of appropriate documentation.
• Prepares annual 401(k) / 403(b) and FSA census for non-discrimination testing process timely in accordance with DOL and ERISA regulations when applicable.
• Completes timely 401(k) and 403(b) submissions in accordance with DOL and ERISA regulations.
• Works on system conversions and implementations related to HRIS and Benefit Admins systems.

Payroll Services for Multiple Clients Using Outside Service Bureau

• Responsible for independently managing multi-state payroll and related activities including computation of wage and overtime payments, calculating and recording payroll deductions, paycheck advances, bonus runs, commissions, fringe benefit reporting, and separation payments.
• Audits and maintains timekeeping records for compliance with established standards and state regulations.
• Manual calculation of time and attendance records with an in depth understanding of state specific wage and hour rules and regulations.
• Trains employees on policies and procedures related to timekeeping entry and wage and hour compliance requirements.
• Balances and controls earnings and deduction totals, calculates and prepares general ledger entries as needed, evaluates automated system output such as registers and standard reports and resolves any discrepancies.
• Manages ad-hoc reporting and associated analysis and reconciliation of data.
• Determines and corrects out-of-balance conditions, gathers payroll data for inclusion in financial statements, researches and prepares special reports for management as needed.
• Manages payroll changes including benefit deductions and performs necessary audits to ensure accuracy.
• Serves as client representative with various state agencies including setting up of new states and local tax jurisdictions as needed.
• Prepares documentation for workers compensation audits and works directly with client outside auditor. Evaluates data, performs analysis and balances against system generated reports throughout the audit process.
• Manages complex garnishments by calculating and determining order of priority as well as goes through the appropriate employee notification process.
• Works on system conversions and implementations related to payroll and time and attendance.

Other Duties

• Prepares government reports related to EEO and AAP compliance while timely adhering to agency deadlines.
• Other projects as assigned.
• Local travel to client locations.

Qualifications, Skills and Requirements :

Core Competencies

• Ethics : Strong work and personal ethics which include professional conduct, lawful integrity, and moral character.
• Confidentiality : Maintains a high degree of confidentiality with regard to client and ManagEase information.
• Communication : Effective written and verbal communication with ManagEase employees and clients.
• Analytical : Analyzes assigned tasks, resources and workflow processes to prioritize projects and determine best way of meeting deadlines and requirements.

Analyzes opportunities to cross-sell products.

• Organization : Maintains continuous workflow to meet daily / weekly / monthly deadlines.
• Equipment : Uses such office equipment as computer terminals, smart phones, copiers, scanners and FAX machines.
• Computer Skills : Microsoft Office products, HRIS understanding, and Internet
• Customer Service : Possesses a high degree of professionalism and excellent customer service skills.
• Attendance : Timely and dependable attendance is required for optimal client service.

Computer & Equipment Skills

• Microsoft Word word processing at minimum 35 words per minute
• Excel able to set up spreadsheets and develop formulas for data analysis
• PowerPoint able to create basic training curriculum
• Outlook email and calendaring
• Must have the ability to learn HRIS, Benefit and Payroll systems.

Other Skills and Strengths :

• Communicates effectively and sensitively in a diverse workforce population.
• Competent in presentation of policies and related material to a varying size / demographic audiences
• Able to demonstrate strong critical thinking capability when interfacing with clients, vendors, and other employees
• Commitment to continued learning and development, through seminars, certificate preparation, webinars, etc
• Effectively organizes and manages assignments in order to meet deadlines and goals.
• Ability to manage multiple e-mail boxes and effectively organize electronic communication.
• Able to compose, proof read, spellcheck and edit correspondence, reports and other original written outputs.
• Able to add, subtract, multiply and divide correctly, as well as calculate percentages, fractions, ratios and decimals in order to complete projections and financial summaries and other outputs.
• Able to understand and interpret benefit designs and plans as well as effectively translate this information to employees and management.
• Ability to perform employee training activities.
• Strong organizational skills needed to meet multiple deadlines and various client demands.
• Detail oriented and able to follow procedures.

Education, Training and Experience :

• Bachelor's degree in business, human resources, or equivalent combination of education and experience preferred.
• 2-4 years or more of HR, Payroll and Benefits experience preferred.
• Strong analytical and problem solving skills.
• Superior verbal / written skills and presentation skills.
• Good punctuation, spelling, grammar and attention to detail a must.
• Strong interpersonal skills essential.
• Course work / seminar attendance in HR, Payroll and Benefit compliance and strategies.
• Certifications related to HR, Payroll and Benefits preferred (PHR, SPHR, SHRM-CP, SHRM-SCP, FPC, CPP, CEBS)
• Working knowledge of state and federal regulations i.e. COBRA, ERISA, FMLA, PDL, PFL, CFRA, ADA, ACA.

Other :

Reasoning & Mental Abilities :

• Uses planning and evaluation skills to develop successful strategies and tactics.
• Makes sound decisions and sets goals based on available information to evaluate situations and requirements to plan and adjust work accordingly.
• Projects accurate future occurrences based on current or historic data.

The typical base pay range for this role nationwide is $60,000 to $70,000 per year.