Program Director

Job Description

Job Description

Description : Duties :

Duties :

The Program Director provides administrative oversight of all program functions, including

management of support staff. The Program Director is responsible for ensuring compliance with

state and federal regulations and all operational procedures and policies. They must utilize

planning, organizing, delegating, and supervising skills. The Program Director will maintain the

processes instrumental in the optimal program flow. The Program Director must work effectively

with the Medical Director, all clinical and administrative staff, patients, the public, and other

external agencies. Must have the ability to take the initiative, exercise independent judgment,

sound decision-making, and problem-solving expertise.

Purpose :

The primary purpose of the Program Director is to maintain office functions of the Center, which include answering phone calls;

verifying insurance and Medicare; obtaining authorizations and scheduling patients; keeping medical records by Federal, State, and County guidelines, as well as by the Company’s established policies and procedures.

The Program Director aims to maintain operational staff by the outlined competencies. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors.

Competencies :

Leadership Skills : The Program Director leads employees to accomplish all objectives,

inspires confidence and motivation, defines expectations, and maintains personal effectiveness

under pressure.

• Effectively establishes and manages goals and objectives based on appropriate policies, procedures, laws, and regulations.
• Creates a culture that ensures teamwork.
• Addresses employee performance issues respectfully and professionally, including performance improvement initiatives.
• Works collaboratively with providers and all members of the Treatment Team.
• Instills a culture of ethics and accountability in all staff.
• Demonstrate exceptional ongoing communication with staff.
• Responsible delegation of duties while understanding ultimate responsibility is the Program Directors.
• Proactively consults with Regional Program Director on any specific case circumstances and seeks guidance when necessary.
• Follows proper protocol with regards to harassment or discrimination complaints.
• Follows all EEOC rules and regulations.
• Immediately notify the Regional Program Director of all critical operations or patient care incidents.

Management Skills : Program Director properly and correctly maintains overall functionality

within the Program by effectively following all policies, procedures, and processes regarding

operations, patient rights, employee rights, staffing, medical records, financial accountability,

housekeeping, state licensure, and designations, and state and federal laws. Develops

community relationships and collaborative efforts with external stakeholders. Generate and

maintain the patient base.

• Coordinates overall administrative job functions.
• Maintains a staff schedule that recognizes needs based on patient volume.
• Monitors staff hours to avoid unnecessary overtime.
• Manages patient volumes and develops calendars based on appropriate parameters to maximize patient flow.
• Maintains secure staff files, reporting any performance improvements, accolades, and performance reviews to Human Resources.
• Coordinate new hire scheduling and onboarding with Regional Human Resources and Regional Program Director.
• Investigates changes in patient volume and implements an improvement plan.
• Monitors and adjusts providers’ patient volume to ensure they do not exceed their waivered limit.
• Investigates any accounting discrepancy guaranteeing the accuracy of all end-of-day reporting.
• Responsible for reconciliation and deposits into the bank account.
• Tracks and monitors all patient volume changes.
• Ensures proper medical records documentation procedures are being followed.
• Maintains medical records according to appropriate processes and record retention guidelines.
• Properly secures all prescription pads and blanks according to established secure storage and usage policies.
• Demonstrates knowledge of all applicable employee handbooks, job descriptions, policy, and procedure manuals, including the health and safety manual.
• Adheres to the proper chain of command in communications.
• Follows appropriate budgetary constraints set forth by COO and Reginal Vice President.
• Responsible for Business Development, generation of new patients, and retention of current patients.
• Responsible for Community Development, making and retaining contacts in the community, collaborating with community leaders and social service organizations.
• Serves as community outreach liaison attending community events to educate and establish connections within the community.

Essential Facility Maintenance Functions : The Program Director is responsible for

keeping up with the facility. Details are as follows :

• Ensures facility and grounds are safe and in good condition, clean, and free from clutter.
• Ensures all equipment is in proper working condition and coordinates repairs when needed.
• Maintains a high standard of cleanliness in the office, including all surfaces, floors, windows, and furniture.
• Ensures proper and efficient lighting in all areas of the facility.
• Checks and records findings on all fire extinguishers monthly for operational functionality.
• Demonstrates knowledge of health and safety manual and all OSHA regulations.
• Demonstrates knowledge of proper fire and disaster protocols.
• Maintains MDS sheets for all supplies and products housed in the office.
• Follows proper protocol when reporting workplace accidents and injuries

Requirements :

Program Director Requirements :

• Previous management experience is a must.
• One year of experience in a SUD or OUD field is required
• Bachelor’s degree in an appropriate field for this position or equivalent experience.
• Working knowledge of Microsoft 365, Excel, and Word.
• Familiar with electronic health records
• Knowledge of HIPAA and 42 CFR Part 2
30+ days ago