Customer Service Representative

Introduction

Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry cleaning experience.

In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile.

Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community.

If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.

Job Responsibilities

• Greet customers warmly and ascertain their needs for dry cleaning and laundry services.
• Explain the range of services provided, including cleaning, pressing, and any special treatments available.
• Check in items, tag garments with customer identification, and prepare orders for processing.
• Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
• Answer customer inquiries, resolve complaints, and provide guidance on garment care.
• Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.
• Update customer records with order details and preferences in the company's database.
• Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer’s satisfaction.
• Conduct quality checks on cleaned garments before returning them to customers.
• Manage pick-up and delivery schedules for customers who request these services.
• Maintain a clean and organized work area, including the counter and customer-facing areas.
• Provide information on promotions, discounts, or loyalty programs to encourage repeat business.
• Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
• Assist in inventory management of cleaning supplies and consumables.
• Handle and resolve any issues concerning lost or damaged items according to company policies.
• Follow

Job Requirements

• High school diploma or equivalent education.
• Proven customer service experience or a strong willingness to learn.
• Excellent communication skills, both verbal and written.
• Ability to operate computer systems and software necessary for transactions.
• Basic math skills for handling cash and giving change.
• Knowledge of dry cleaning services and garment care preferred but not required.
• Flexibility to work in shifts, including weekends.
• Strong attention to detail and organizational skills.
• Ability to stand for extended periods and perform physical tasks such as lifting and moving garments.
• Professional appearance and adherence to a dress code.
• Ability to work in a fast-paced environment and maintain calm under pressure.
• Willingness to adhere to all health and safety guidelines specific to the dry cleaning industry.
• Capability to handle customer complaints and provide effective solutions.
• A commitment to delivering high-quality customer service and maintaining customer confidentiality.

Compensation details : 14 Hourly Wage

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