A company is looking for a Quality & Customer Experience Manager to enhance service quality and customer satisfaction.Key ResponsibilitiesDesign and implement innovative processes for high-quality content and service deliveryDevelop and execute strategies to transform client interactions into exceptional experiencesCreate feedback mechanisms and establish performance metrics to drive improvementsRequired QualificationsMaster's degree in Business Administration, Marketing, or a related field5+ years of experience in quality management or customer service rolesProven track record of implementing data-driven approaches to enhance service qualityExperience with digital marketing tools, AI applications, and CRM systemsFamiliarity with AI-driven content strategies and customer service automation
Customer Experience Manager
A company is looking for a Customer Experience Manager to serve as a trusted account manager for strategic accounts. ...
Marketing & Client Experience Manager
Develop and implement strategies to optimize the client journey, from initial inquiry to program enrollment and ongoing communication engagement, to enhance the overall customer experience and maximize retention. Help develop and execute integrated marketing strategies to promote AE's companies, pro...
Worldwide Startup Customer Optimization & Acceleration Manager, AWS Customer Optimization & Acceleration
Key job responsibilitiesAs a Customer Optimization and Acceleration (CO&A) Manager within the AWS Sales, Marketing, and Global Services (SMGS) organization, you will play a crucial role in driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers. About ...
Guest Experience Manager
The Guest Experience Manager will ensure that designated guests (including Elite and High Return Guests) receive personalized experiences across all facets of the hotel, and will act as the designated point of contact. Actively engaged with guests, the Guest Experience Manager should create and main...
RETAIL - Part Time Customer Experience Manager
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. In select stores...
Customer Experience Manager Digital Communications
The Customer Experience Manager – Digital Communications is responsible for the oversight of all digital communication channels extending to both external and internal customers. This includes design and build out of process flows, volume balancing, continuous team member development and support as ...
Quality and Reliability Engineering Manager
Demonstrates commitment to the Quality Policy (patient safety and product quality) through the daily execution of sound quality practices and the maintenance of an effective quality system. Ensures all customers questions, concerns, and complaints are professionally addressed in a timely manner and ...
Customer Experience Manager Full Time.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. In select stores...
Manager, Sales and Customer Service
Macy’s fun and inclusive environment is ideal if you enjoy connecting with people and passing your knowledge and enthusiasm on to your team through training and coaching as you and they advance through your leadership. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline dire...
Customer Experience Manager, Platinum Desk
Coach and mentor your team, assisting in their professional development and helping them achieve top asset growth metrics and high quality standards. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to fina...