Regional Services Manager

Job Description

• RSM's at Motorola Solutions are passionate, driven, persistent, and results-oriented.
• The RSM is accountable for the management and execution of all customer support contracts, installation activities, repair depot agreements, system upgrades, and above-contract maintenance work.
• Key attributes of this role include the ability to lead in a matrixed organization to leverage resources within their own teams and key work partners across Motorola Solutions.
• The ability to collaborate extensively across the organization, think strategically as we grow the business in market or service areas adjacent to our existing core business.

The ability to lead change by driving desired behaviors, and the ability to manage customer engagements, especially under crisis or outage situations.

• Manage the Services organization consisting of Customer Support Managers, System Managers, Service Delivery Managers, and Field Service Organizations including accountability for hiring, mentoring, performance management and rewards planning activities.
• Oversees all day to day operations including revenue forecasting, cost management / containment, customer satisfaction and Managed and Support Services activities, in collaboration with the Sales team throughout the customer engagement.

Oversees and guides teams in day-to-day operations in the delivery of customer obligations, to meet customer satisfaction and financial goals.

Financial management of the assigned business portfolio, including revenue forecasting, cost management & containment, and investment planning.

Financial acumen and understanding of P&L (profit & loss) elements and principles.

Direct engagement in the creation of large and / or complex service proposals, to ensure cohesiveness between service approach, scope, staffing, and financials.

Tenacious work attitude

Location / Travel :

• The RSM ideally would be located in the New Jersey area
• Must live close to a major airport due to traveling requirements.
• Travel includes 25% - 50% of the time domestically

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Basic Requirements

• Bachelor's degree and 5+ years of experience in customer management OR 10+ years of experience in a customer management role.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email .