Vice President, Media & Archiving Services

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.

That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions?

If so, let's start the conversation.

Vice President, Media & Archive Services

At Iron Mountain, we respect work. The work our customers do, the work we help them do, and the work we, as Iron Mountain employees, do together.

We know that work, done well, makes a positive impact. We see it everyday as we help our customers make their work deliver more whether it’s gaining valuable insight from their data, reducing their carbon footprint, or protecting the privacy of their customers.

We see it in our own global and financial growth, in the results we create for our customers, and in the trust our customers place in us.

Our customers need the impact we enable, and we deliver.

We provide solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, cyber recovery services, and fine art storage and logistics.

We help our customers lower cost and risk, comply with regulations, recover from disaster, enable a more digital way of working, and achieve their sustainability goals.

Followto learn more about how you can contribute to Iron Mountain delivering on our promise to elevate the power of your work.

The Opportunity

Iron Mountain Media & Archive Services (MAS) is the leading global physical and digital media archiving service for the entertainment industry.

We provide expertise and technology in media preservation, restoration, and distribution to protect, preserve, and maximize the value of entertainment assets for studios, sports organizations, media companies, record labels, and ad agencies, among others.

Providing industry expertise and cutting-edge technology to protect your media assets across their entire lifecycle, Iron Mountain MAS is committed to secure storage and preservation including climate-appropriate storage and logistics, analog or physical format remediation, digitization, digital preservation, and distribution.

Reporting to the SVP, Head of Americas Commercial, the VP, Media & Archive Services (VP) will set and drive the strategy responsible for the overall success of Iron Mountain’s Global MAS business, including end-to-end ownership of the revenues, growth, solutioning, service delivery and EBITDA across the entire suite of offerings.

With a highly sophisticated understanding of MAS customer needs, market differentiation, technology-led services, and competitor offerings, the VP will enable the Commercial teams in the GISV and Enterprise segments to meet the MYP and the annual bookings numbers.

The leader will also drive partner relationships and develop corporate development opportunities. The role will be key in coordination of efforts across the functional areas of Iron Mountain (e.

g, HR, IT, Finance, Solutioning, Implementation, and Product Management) to ensure the near-term needs of the customers and operations are met and the longer-term planning is aligned with the regional, global, and product strategies.

As the global business owner, the VP has accountability for driving customer satisfaction, positive employee experience, business development, operational excellence, and safety within the region.

The VP will have direct leadership responsibility for a $100M P&L across multiple centers globally and has oversight for a team of seven direct reports and an overall staff of 400.

Role and Responsibilities

Service Delivery : The VP will be responsible for the performance of all MAS operations. This performance includes customer KPIs for on-time performance, quality, and any other pertinent measurements required by Iron Mountain customer agreements.

The VP must be equally adept at identifying root causes of delivery issues, identifying appropriate remediation, and overseeing the remediation activities in the regions.

The VP will achieve these through Operational Excellence and Production Management & Cross Functional Coordination.

Financial Execution & Oversight : Working with the SVP and the finance business partner, the VP will be responsible for the financial planning and performance of MAS Operations across the globe.

This includes financial forecasting and delivering the financial results expected by the business. In partnership with the finance business partner through the analysis of trends and the monitoring of P&L, the VP will manage financial performance of the five operating regions.

They will develop and execute appropriate plans to achieve targets based on current performance and forecasted trends. Working alongside directors and the finance business partner, the VP will develop gap plans to minimize risk of missing financial objectives and to manage annual operating and capex budgets that are consistent with market strategy.

With responsibility for increasing market share and improving profitability, the VP will be charged with pricing and structuring deals to acquire new business with the objectives of maintaining a high rate of growth, favorable internal rate of return, and economic margin.

Business Development : The VP will drive revenue growth for each region by partnering with the sales teams in developing, identifying, and implementing marketing and selling strategies.

Partnering with sales and customer service teams, the VP will ensure SLAs are met and will develop relationships with top customers (strategic, multi-city, and large local).

They will participate in key account renewals with authority to sign contracts. Additionally, the VP will work closely with sales / account management on opportunities as well as on removing obstacles to expedite revenue generation.

They will drive initiatives within the regions and participate in regional acquisitions.

Leadership, Talent Development, & Culture : While the VP will need to earn and maintain the role of operational expert for the organization in the region, much focus should be placed on teaching operations management resources and lending experience in order to build scale and develop talent.

The VP should also play a role in identifying high-potential talent that can be counted on for stretch assignments or are ready to serve in expanded roles based upon previous performance.

Succession as well as contingency planning will also be part of this leader’s professional mandate. Organizational structure oversight, employee development, and creating a positive and inclusive work environment that values and respects the ideas and experience of all employees, will be critical aspects of the role.

The Ideal Candidate Characteristics & Credentials

Bachelor’s degree required; advanced degree preferred (MBA or similar)

Proven comfort and ability leading and partnering cross-functionally with large and diverse operational teams, including highly technical teams

Working knowledge of MAS and relevant experience is desirable

Strong P&L experience of similar scope and size with a focus on market-facing capabilities

General Management mindset : demonstrated ability to create and drive revenue growth while simultaneously executing on strategic plans

Ability to build short- and long-term business plans

Demonstrated executive presence : ability to build and leverage executive-level relationships combined with excellent communication skills both written and verbal

Track record of success in a global organization that is fast paced and experiences heavy competition for scarce resources

Evidence of business and financial acumen; ability to analyze financial statements, forecast, and measure to budget

Demonstrated ability in independent decision making, supporting large customer groups and managing highly visible projects

Track record of delivering work efficiently through formal and informal channels and displaying broad understanding of business practices and policies

Collaborative and cross-functional with the ability to partner effectively across all levels of a highly-matrixed organization

Customer-obsessed with the ability to validate fit for purpose application of IRM’s offerings against defined customer strategic requirements

Willingness to travel 50% of the time (or as required)

The Company

Iron Mountain Incorporated (NYSE : IRM) is a global business-to-business services provider trusted by 225,000 organizations around the world (including 90% of the Fortune 1000) to manage their operational and mission-critical information and assets.

Originally founded in 1951, today we help organizations around the world protect their information, reduce storage costs, comply with regulations, facilitate corporate disaster recovery, and better use their information and IT infrastructure regardless of its format, location, or life cycle stage for business advantages.

We do this by storing physical records and data backup media, offering information management and digital transformation solutions, and providing data center space for enterprise-class colocation and hyperscale deployments.

We offer comprehensive records and information management services and data management services, along with the expertise and experience to address complex storage and information management challenges such as rising storage rental costs, legal and regulatory compliance, and disaster recovery requirements.

We provide secure and reliable data center facilities to protect digital information and ensure the continued operation of our customers’ IT infrastructure with reliable and flexible deployment options.

Our dramatic growth story in digitization is driven by market leading strategic investments in these key areas while continuing to build upon our recognized reliability in paper storage, retrieval, and secure destruction.

Iron Mountain’s broad array of solutions addresses the exacting requirements of highly-regulated organizations including federal government agencies, Fortune 1000 enterprises, healthcare and life sciences organizations, financial services companies, and cloud services providers.

For over 70 years, discerning customers continue to choose Iron Mountain based on our proven record of accomplishment, successful relationships, maximum efficiency, predictable results, and established reputation for trust, data protection, secure chain of custody, and environmental sustainability.

The significant investments Iron Mountain has made over the past several years in expanding our product and service portfolio has enhanced our total addressable market by 800 percent - from $10 billion to over $80 billion.

The Company is experiencing record growth across all our business lines. Our solutions mindset combines both relentless attention to the needs of our customers as well as committed, innovative teams that are laser-focused on addressing the most pressing challenges facing our clients.

Key Iron Mountain Facts

2023 revenue of $5.48 billion

90% of Fortune 1000 as customers. Total customer base of 240,000 with retention of 98%

60 countries; 27,000 employees

Enterprise value of $32 billion

10 years of consecutive dividend increases

For more business facts and key facts please refer to

Our growth strategy is aligned around five strategic pillars, which form the basis for our structure, financial investments, and our talent and organizational capabilities.

Asset Lifecycle Management (ALM) : Iron Mountain’s ALM business provides end-to-end services spanning the deployment, management, decommissioning, and dispositioning of technology assets for hyperscale data centers, corporate data centers, and corporate end-user devices.

Our ALM capabilities provide world-class and unsurpassed data protection, maximum value recovery, and circular solutions for customers’ IT asset lifecycle needs.

ALM revenue is anticipated to increase by more than 30x in the next several years, becoming a multi-billion dollar business.

Crozier Fine Arts : Crozier Fine Arts is the first-of-its-kind global art storage and services provider, serving the world’s leading institutions in the care, movement, and long-term preservation of art and culture.

Data Centers : The Data Centers business is targeted to double its revenue by continuing to expand its footprint around the world, driving leasing and hyperscale opportunities offered at scale and with sustainability embedded in our business strategy.

Digital Solutions : The Digital business unit is accountable for the full lifecycle of all digital products and solutions, including records scanning and digitization;

our AI-Powered content services platform (CSP), or InSight; Iron Mountain Connect, our online customer hub; Information Governance / Policy Center; and Iron Cloud / SOS.

Global Records and Information Management(RIM) : RIM is a revenue-driving commercial organization that focuses on developing, selling, and supporting solutions for customers in our regions and key global vertical industries.

RIM helps organizations focus on high-value tasks to develop more meaningful, relevant connections with their data in any format physical to digital, content analysis and visualization, metadata capture, workflow automation to policy and compliance control.

RIM Commercial is poised to increase its annual growth rate by more than 7%, where it has historically grown at 1.2%.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement,

donotpost

Reasonably expected salary range : $307,300.00 - $409,700.00Category : Operations Group