Job Description
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person.
The Patient Services Rep also performs business office duties.
Responsibilities :
- Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
- Obtains and updates patient demographic information and company information from all patients.
- Answers phone and schedules appointments.
- Directs and documents patient calls as appropriate.
- Coordinates scheduling of outside testing for patients.
- Serves as liaison between patient and practice.
- Provides back-up for scheduling appointments
- Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
- Completes daily reconciliation report to assure charges have been entered correctly
- Pulls charts and readies them for the next day appointments; files completed patient charts daily.
- Files test / procedure results inpatient's medical record after physician has signed off on the results.
- Liaisons with company representatives or potential employees to assure correct services are provided.
- Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Qualifications
Required :
High School diploma or equivalent
Preferred :
- Medical office coding experience
- Previous physician office or customer service experience
Additional Information
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Patient Access Specialist, Part Time, Days
Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicat...
Patient Services Rep-Family Medicine, Full Time, Days
The Patient Services Rep performs customer service functions in the medical practice office. The Patient Services Rep also performs business office duties. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Ob...
Client Services Medical Technologist Full-time Days
This patient-first approach is what sets us apart as a leader in the healthcare industry. At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. As an integral part of our team, you'll have the opportunity to join our quest for better healthca...
Hiring Remote Customer Service Reps - Part-Time/Full-Time - Hourly Rates Ranging $16-$26/Hr.
Hiring Remote Customer Service Reps - Part-Time/Full-Time - Hourly Rates Ranging $16-$26/Hr. Customer Service Representative. As a Customer Service Representative, your role will be to focus on providing the correct resolutions for both customers and the business. Acquire detailed knowledge of produ...
Medical Assistant OBGYN Full Time Days $2,000 Sign-on Bonus
Prepares patients for office procedures and assists nursing and medical staff with routine examinations and patient treatments. Provides accurate information and timely updates to patients and customers. Participates in efforts to reduce costs, streamline work processes, improve and grow services we...
Patient Transporter (part Time)
Our core services include: Environmental Services, Patient Transportation, Facilities Management, Healthcare Technology Solutions, Laundry and Linen Services, Ambulatory, and Sterile Processing. Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-relate...
Home Health Nurse Part-Time Per Diem PRN
Reports significant changes in client status to physician and other members of the team in a timely manner consistent with client. Participates in team meetings and clarifies individualized reporting responsibilities with all new. Provides services to clients in accordance with the State Nurse Pract...
Registered Nurse Weekender Neuroscience Intermediate Part time Days
Neurosurgical patients include aneurysm repair, CS leaks & lumbar drains, post-op neurosurgical and spinal patients. We are proud to be in the country’s top decile of patient satisfaction. Be Part of Better: What It’s Like to Work at Northwestern Medicine - YouTube. ...
Childrens Activity Attend - Part Time Days
Under close supervision, monitors and supervises member' children staying in the Kidzone and/or.In doing so, provides activities such as games, toys, reading, etc.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED.Requires a minimum of 2 years of high school or equivalent.One year of previous child care exper...
Part Time Work – Customer Sales Reps – Work from Home
Vector Marketing has been around for over 40 years and is looking to fill part-time sales positions, with an option to work more. Some work as much as possible, some work part time, some are looking for summer work, and some work a few hours a week to earn some extra income around vacation, other jo...