Agent

Job Summary :

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.

Essential Functions :

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the company location and / or events; Deescalate tense situations or individuals that may arise.

Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

• Conduct quality investigations and complete investigative reports.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and / or events.
• Secure the client's residential perimeter; Review CCTV, manage access controls, and respond to alarms, as needed.
• Identify and escalate equipment deficiencies / failures.
• All other duties, as assigned.

Education, Experience, and Certifications :

High School Diploma or GED with 3 years of law enforcement, military, and / or security experience. Wisconsin guard card and CCW required.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies :

• Law enforcement, military, and / or security experience.
• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Strong problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions :

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and / or awareness of personal safety and safety of others.
• Frequent sitting, standing and / or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• On occasion, may be required to perform stressful and physical activity.
• Respond to occasional emergency situations, at any hour, with short notice.
• Frequent lifting and moving up to 10 pounds and occasionally up to 30 pounds.
• Shift work including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.
• Current employees include Pinkerton and all Securitas divisions.
30+ days ago