Solutions Engineer - Amazon

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What You'll Do

Amazon is a global technology powerhouse, renowned for its relentless innovation and customer-centric approach. Founded as an online bookstore, Amazon has evolved into the biggest Hyperscaler in the world with a presence in e-commerce, cloud computing, digital streaming, and artificial intelligence.

The company's expansive operations include a vast network of fulfillment centers, corporate offices, and technology hubs that serve millions of customers worldwide.

Amazon's mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.

This mission drives Amazon's commitment to offering the widest selection of products and services at competitive prices, backed by exceptional customer service and cutting-edge technology.

As a Solutions Engineer, you will be pivotal in supporting Amazon's expansive corporate IT and campus infrastructure, a vast network that underpins the operations of one of the world's most innovative and fast-paced companies.

Amazon's global corporate environment spans thousands of facilities, including offices, data centers, and research labs, all connected by cutting-edge technology designed to enable seamless communication, collaboration, and productivity.

The sheer scale of Amazon's infrastructure demands robust, scalable, and highly reliable solutions that can keep pace with the company's relentless drive for excellence and innovation.

In this role, you will be responsible for designing solutions that power Amazon's Corporate IT infrastructure. You'll work closely with cross-functional teams, including network engineering, data center operations, and corporate IT support, to ensure that all systems are optimized for performance, security, and scalability.

Your expertise will be crucial in driving the adoption of new technologies through a "consultative" and "customer first" mindset, ensuring that Amazon's infrastructure continues to meet the evolving needs of its employees worldwide.

By leveraging your deep technical knowledge and problem-solving skills, you will help Amazon maintain its leadership position in the technology space, enabling the company to deliver on its mission to be Earth's most customer-centric company.

Additional Responsibilities Include :

T echnical Strategy

Develop a deep understanding of Amazon's current and future architecture. Co-create, Co-develop and Co-innovate with Amazon on strategic engineering initiatives to enhance the efficiency, safety, and scalability of the Campus infrastructure and associated subsidiaries.

Lead with an automation programmability first mindset and advanced technologies to drive operational excellence.

Cross-functional Collaboration

Collaborate closely across the Amazon teams to understand business needs and translate them into engineering solutions. Build and expand on strong partnerships across Amazon (Engineering Leadership, Principal Architects, key decision makers) and Cisco (BU executives, Engineering key collaborators) to drive alignment and achieve common goals.

Continuous Improvement

Lead continuous improvement initiatives to optimize existing processes and methodologies. Offer solutions, not problems.

Take calculative risks and learn from mistakes. Stay relevant, constantly evaluate and be a change agent!

Lead by Example

Foster a culture of curiosity, ownership, customer obsession, results oriented and earning trust by listening, speaking candidly, and treating everyone with respect.

Maintain a safe and healthy environment.

Who You'll Work With

You will be working with the best-in-class Technical Sales team for one of the biggest Hyperscalers Cloud Providers in the world - Amazon! You will collaborate and partner closely with the Amazon Client Director, Client Execs, Technical Account Managers, Solutions Engineers, Specialists, BU Product and Engineering teams, Services Sellers, CX Delivery teams, Partners and ASP-Web colleagues - to name a few!

Who You Are

You know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within Amazon;

understand Amazon's business model to help them identify an architecture and / or solution that provides return on investment.

You have a sophisticated understanding of industry trends, including products and solutions - existing and new. You can articulate trade-offs between Cisco and competitor products.

If you are passionate about technology, innovation, and driving operational excellence, we want to hear from you! Apply now and take the next step in your engineering career by working in a role that will allow you to work on the exciting responsibilities listed below :

• Customer Obsession : Proactively engage with Amazon's internal stakeholders to deeply understand their IT and networking needs, delivering solutions that exceed expectations and enhance operational efficiency.
• Ownership : Take full responsibility for the end-to-end lifecycle of network solutions, ensuring they meet Amazon's high standards of performance and reliability.
• Invent and Simplify : Develop innovative solutions that simplify Amazon's complex IT infrastructure, streamlining processes, and reducing operational overhead while maintaining high levels of security and scalability.
• Are Right, A Lot : Utilize your technical expertise and judgment to make informed decisions on network design and architecture, balancing short-term needs with long-term strategic goals to ensure the best outcomes for Amazon.
• Learn and Be Curious : Stay current with the latest networking technologies and industry trends, continuously seeking out opportunities to enhance your knowledge and apply new insights to improve Amazon's IT infrastructure.
• Bias for Action : Respond quickly to emerging issues or opportunities within Amazon's infrastructure, driving swift and effective resolution to minimize downtime and ensure the continuous operation of mission-critical systems.
• Dive Deep : Analyze the root causes of complex networking issues, using data-driven insights to troubleshoot problems, identify areas for improvement, and implement solutions that address the underlying challenges.
• Deliver Results : Consistently deliver high-quality network solutions that meet or exceed performance metrics, contributing to Amazon's ability to maintain its position as a leader in technology and innovation.

Minimum qualifications for this role :

• Bachelor's degree or equivalent experience in Engineering Science or related field
• 5 or more years of engineering experience
• Strong technical background in one or more of the following areas of technology - Security, Enterprise Networking, Full Stack Observability, SDWAN

Preferred qualifications for this role :

• Understanding of automation, programmability, and observability tools such as grafana, a plus
• Advanced degree, CCIE or equivalent industry certifications, AWS certifications a plus
• Demonstrated ability to lead cross-functional teams, get results, and manage complex engineering projects.
• Excellent communication, interpersonal, and problem-solving skills.
• Commitment to continuous learning and staying abreast of industry trends and standard methodologies.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together.

We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward.

Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.

Passion for technology and world changing? Be you, with us! #WeAreCisco