Customer Service Representative

Job Description

Job Description

Benefits :

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

General Purpose :

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.

is possible. Must communicate effectively with supervisors, peers, and associates. Duties are completed in store and in the field.

Essential Duties :

• Answer phone within 3 rings, assist in customer payments, rentals, and service.
• Review customer rental agreements, prepare delivery schedule, make collection calls.
• Reviews delivery spreadsheet to be sure item, model and serial numbers match the item going out on the Rental (lease) Agreement and that is being delivered.
• Answers the phone by the 3rd ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to like new condition.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

Other Duties :

• Responsible for cleanliness of the backroom and the assigned company vehicle.
• Responsible for helping receive new merchandise.

Additional duties, as time permits include :

• Take customer order forms for the customers.
• Verify customer order forms, file completed customer files alphabetically.
• Commit to achieving customer and revenue growth
• Assist in store cleaning
• Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

Requirements :

• High school diploma, GED, or equivalent work experience.
• Must have a valid drivers license and a good driving record
• Must complete the training program and have one year of experience in a job requiring customer contact.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

Required Skills :

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Efforts, Demands, and Conditions :

Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes.

Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
• Required to use a hand truck to move merchandise.

Work is normally performed in the store, in the field, and in customers homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel.

Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.

Attending company or Premier Corp, Training Sessions may be necessary.

Relationships :

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.

is possible. Must communicate effectively with supervisors, peers, and associates.