Deposit Account Representative I

Job Description

Job Description

About Us :

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.

Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role :

Responsible for processing member and internal transaction requests through various delivery methods, such as postal mail, email, and mobile.

Additionally, processes account maintenance requests. Supports internal departments by phone and email. This is a fully on site position.

Key Responsibilities :

• Distribute incoming postal and interoffice mail.
• Process internal and external transaction requests, including mobile deposit review. Ensure deposit deadlines are met daily.
• Adheres to check handling policies, procedures, and guidelines; places extended holds where necessary and sends the appropriate documentation to members.
• Provide support to internal departments through phone, email, or other delivery methods.
• Perform maintenance on member accounts as directed.
• Perform research / maintenance on departmental tasks in response to CRM, email, phone, or other inquiry methods.
• Follows all office security procedures and policies.
• Performs other duties and assignments as directed by management.

Who You Are :

• Ability to review written correspondence and act accordingly.
• Ability to process transaction requests accurately.
• Ability to accurately sort and distribute mail to various departments.
• Ability to multitask and shift priorities based on business needs.
• Ability to recognize red flags when processing transactions, maintenance, or other tasks.
• Knowledge of postage machine operation and current postage rates and regulations.
• Ability to organize tasks and time to ensure timely completion of projects and duties.

What We Offer :

• Competitive Salary and Benefits Package
• Opportunities for Professional Development and Career Growth
• A Collaborative and Inclusive Work Environment
• Paid Time Off, Wellness Time & Paid Federal Holidays
• 401K with 6% Match
• High Performance Culture

Join Us

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

This job description may be modified at any time, for any reason, at the sole discretion of management.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $20.00 - $22.00 , exclusive of fringe benefits or potential incentives.

This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and / or experience.

In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer.

Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.

We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA / AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and / or non-financial work results.