Job Description
Job Description
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities.
We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Description Summary
Job Description :
Competitive earnings potential : UNCAPPED commissions on WRITTEN Sales
Pay : training pay $16 per hour 3-4 weeks
After training end : $11 an hour, plus commission, plus bonuses
BASIC FUNCTION :
Responsible for creating sales utilizing exceptional customer service and knowledge of the LaZBoy selling process, products and services.
Strive to create longterm customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a LaZBoy Designer.
Design Associate : In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client's lifestyle, taste and budget.
KEY RESPONSIBILITIES;
Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by LaZBoy
Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
Assist the Designer to achieve established Design program sales goals
Consistently execute the LaZBoy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, followup, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet or exceed established goals as set by management
Design Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
Execute and champion the Design process per company guidelines
Responsible to support design related functions in the store
Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each LaZBoy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future followup
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide store support to incoming phone calls and emails
Assist in handling customer issues and / or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
People
Maintain a positive working relationship with all store associates
Assist to train, coach and develop new peers on LaZBoy product knowledge and selling process / skills to achieve store sales goals
Help promote and champion a culture of sales and service
Operational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and / or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
Adhere to general store operational procedures and guidelines
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to accurately complete the daily OnPoint system log
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Other duties as assigned
Responsible for opening and closing of the store
MOD responsibilities as assigned by management
MINIMUM JOB REQUIREMENTS :
o Previous selling experience and ability to close a sale strongly preferred
o Excellent communication, customer service skills, and organizational skills
o Strong interpersonal skills to effectively communicate, build rapport, and positively influence
o Demonstrated persuasion and negotiation skills
o Ability to effectively manage time and conflicting priorities
o Ability to effectively and productively with others as a team
o Ability to work the schedule and hours dictated by business needs
o Ability to work evenings, weekends and holidays as required
o Initiative to meet assigned goals, missions and objectives and motivated to achieve more
o Strong attention to detail
o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
o High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred
Design Associate :
o Currently enrolled in or a graduate of an Interior Design program
o Experience in using floor and space planning applications
o Knowledgeable of general principles of home decor and design (i.e. furniture, carpet, draperies, and color schemes)
o CIDA accreditation preferred
SUPERVISORY RESPONSIBILITIES : None
Weekly Hours :
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
If you are a qualified individual that may need a change or adjustment to the application / interviewing / hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.
com or by calling 734-242-1444.
Retail Cosmetics Sales Associate - Prestige Beauty, Menlo Park - Full Time
Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets. As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Ability to build relationships with customers, achieve sales goa...
Retail Sales Associate - Full Time
The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a cle...
Retail Sales Associate - Womens Shoes, Bridgewater Commons - Part Time
As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy's magic, and the Macy's shopper is your highest priority. Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events. As ...
Commission Sales Associate - Womens Ready to Wear, Full Time - Short Hills
Sales Professionals are responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. Flexible Holiday Time-Off & Flexible Scheduling. A Bloomingdale’s Sales Profession...
Full Time - Sales Associate - Windows & Walls - Day
Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products custom...
Sales Associate (Full-Time) - Woodbridge Mall NJ, Woodbridge, NJ
The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. We are looking for dedicated employee...
Part Time Sales Associate
Some responsibilities of a Sales Associate may include:. Consistently deliver positive sales performance. Physical Requirements: Standing for extended periods of time, frequent bending, climbing, moving of ladders, lifting up to 50 lbs. At the time it was ground-breaking: a combination of invention ...
Part Time Sales Associate
Ability to maintain the minimum sales requirements. Ability to stand and walk for long periods of time. ...
Part Time Sales Associate Roselle Plaza
GNC is looking for dynamic sales associates that not only “Live Well” as a lifestyle, but have the desire to share that passion with others. If you are career minded, this opportunity provides you with the perfect springboard to full-time or managerial positions. A Sales Associate who enjoys interac...
Sales Lead (Full-Time) - Mall at Short Hills
Find innovative ways to improve sales and boost revenue . Ability to stay organized and manage time effectively . The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. ...