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Mortgage Call Center Representative

Mortgage Call Center Representative

VirtualVocationsRochester, New York, United States
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A company is looking for a Mortgage Call Center Representative (Temp-to-Hire).

Key Responsibilities

Assist homeowners with routine or complex issues and requests in a call center environment

Provide exceptional customer service and resolve customer issues using an advanced telephony system

Track and document all communications with customers to maintain a detailed history of contact

Required Qualifications

High School Diploma or equivalent required

2 years of Call Center or Customer Service experience preferred

Basic mortgage product knowledge preferred

Knowledge of customer service principles and practices

Must be available to work Monday - Friday 12-9 EST with rotating Saturdays

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Call Center Representative • Rochester, New York, United States

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