Description
Duties and Responsibilities include but are not limited to :
- Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.
- Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as upsell when opportunity arises.
- Handle donor correspondences (i.e., voicemails and emails).
- Record phone donations and deliver the appropriate forms to the Data Processing Center for processing.
- Provide instruction to callers on how to donate by mail or online.
- Research and solve donor(s) issues.
- Provide information to units, members, donors and prospective members / donors on current programs.
- Follow up on rejected credit card transactions and credit cards that are about to expire.
- Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments.
- Maintain and update Salesforce database as necessary.
- Other duties as required
Required Knowledge, Education or Experience
- BA or 1-3 years equivalent experience.
- Ability to work with both professional staff and volunteer leadership
- Excellent problem-solving skills, positive attitude with professional communication skills.
- Ability to transition easily from one activity to another.
- Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
- Excellent organizational skills and the ability to pay close attention to detail.
- Ability to work independently, as well as in a team environment.
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