Senior Lead Business Execution Consultant - Rewards Testing Strategy

About this role :

Wells Fargo is seeking a Senior Lead Business Execution Consultant as part of the Partnership, Loyalty & Strategy (PLS) team within Card and Merchant Services (CMS) .

This role will be responsible for building out and managing a robust testing strategy and rigorous testing practices for PLS.

A key outcome of this role will be to improve overall testing effectiveness. The individual in this role will have a continuous improvement mindset, using learnings to refine and improve testing approaches that support a dynamic environment with a growing number of features and capabilities for our customers.

This individual will work closely with PLS product teams, PLS operational teams, CMS business units and Technology to obtain input and collaborate to achieve results.

The PLS team is responsible for Card Loyalty capabilities that drive increased customer engagement with our Card products.

This team is also responsible for engaging with both large and small external partners that support both Loyalty and the broader Card business.

It is an exciting time to be part of the PLS team as we transform the business to support CMS's growth strategy. CMS sits within the Consumer Lending organization.

Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will :

• Develop and manage a strategy to grow and modernize the CMS PLS of business testing.
• Responsible for supporting the end-to-end execution of high-priority Credit Card initiatives from a testing pipeline.
• Work independently and across multiple organizations to prepare and develop test standards, tools and artifacts.
• Support the delivery of high-priority Credit Card strategic initiatives in partnership with Technology.
• Play a lead role in collaborating with CMS leadership and key business partners to design, implement test plans and strategies.
• Responsible for handling highly complex End User Testing Assurance and issues.
• Partner across functional and business lines to identify and resolve issues, influence business decisions, mitigate risk and ensure delivery of critical objectives.
• Develop metrics and outcomes across the testing strategy enhancements.

Required Qualifications :

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

• Master level knowledge and understanding of test plans, test strategy, test scripts, test procedures, ambiguity reviews, and expected results
• Expert knowledge and understanding of various types and levels of testing (e.g., unit, integration, and system testing)
• Understanding of credit cards specific to rewards programs
• Ability to partner and collaborate with internal and external partners to develop and support effective testing strategies in a highly matrix environment
• Strategic testing experience with ability to conduct root cause analysis, create problem statements, and implement go forward approaches using creative problem solving in an ambiguous and dynamic environment
• Structured thinker and communicator; excellent verbal, written, and interpersonal communication skills
• Ability to prepare presentations, management reporting, and statistical analysis around testing
• Strong sense of ownership and decision-making skills; routinely goes above and beyond
• Strong analytical skills with high attention to detail and accuracy
• Agile experience

Job Expectations :

• Willingness to work on-site at stated location on the job opening.
• This role offers a hybrid work schedule.
• Ability to travel up to 10% of the time.
• This position is not eligible for Visa sponsorship.

Posting locations :

Wilmington, DE - 2200 Concord Pike

Charlotte, NC - 550 S Tryon, 1525 W WT Harris Blvd

Tempe, AZ - 1150 W Washington

Chandler, AZ - 2800 S Price Rd

West Des Moines, IA - 800 S Jordan Creek

New York, NY - 150 E 42nd St

Salary will vary based on work location.

New York City - Pay Range : $138,500 - 287,600

Required location(s) listed above. Relocation assistance is not available for this position.

Pay Range

$120,400.00 - $287,600.00

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future.

Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date : 10 Jul 2024

10 Jul 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.