Learning and Development Consultant

BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2024 FOR THE 10thTIME

LOCATION

Golden Valley, Minnesota (hybrid work option available, must be based locally)

SCHEDULE

8 : 00 am - 5 : 00 pm

BENEFITS AND PERKS

• Competitive benefit package, including HSA employer contribution, and starting 1stof the month after hire
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

SUMMARY

The Learning and Development Consultant is responsible for the planning, development, and delivery of training and leadership programs that equip employees with the knowledge, skills, and abilities necessary to perform and grow in their job.

This position will support the training, development, and engagement of employees at all layers of the organization. Training and development offerings include employee policy and procedure, operational site management procedures, leasing and marketing, financials, onboarding, leadership development, and employee engagement.

This position will collaborate across departments to identify learning needs within the organization and create effective, innovative solutions utilizing a variety of modalities to fulfill those needs.

Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

• Partners with cross departmental subject matter experts to assess learning needs, consult, and create solutions
• Designs and delivers learning offerings and resources for all employees using a variety of modalities including instructor-led classes and meetings, online courses, videos, job aides, and learning guides
• Coordinates and schedules internal and external learning opportunities for employees and maintain accurate registration records
• Evaluates effectiveness of learning offerings and resources through employee performance and soliciting verbal and written feedback
• Manages the Learning Management System (LMS) software by troubleshooting technical issues, maintaining and updating content, tracking internal and external training records and events for all employees
• Supports Human Resources efforts to educate employees on onboarding, employment policies and procedures, effective hiring and retention, performance management, feedback, and other leadership programs
• Identifies core knowledge and skills for new employees to learn and succeed in their role, design and manage onboarding learning plans, evaluate and communicate employee progress to the Learning & Development Manager and employee's supervisor
• Attains an understanding of the Operational policies and procedures, leasing practices, and marketing programs
• Leverages technology and project planning to effectively execute conferences, workshops, departmental or company OGSM initiatives
• Completes other duties as assigned and participates in other projects as necessary

QUALIFICATIONS :

EDUCATION AND EXPERIENCE :

• Bachelor's degree from a college or university with a focus in Education, Counseling, Psychology, Instructional Design, Human Resources, related discipline or equivalent work experience
• Four or more years' experience needed in training, teaching, human resources, leadership, or coaching, preferably in multi-family or service industries
• Knowledge of and experience using adult learning theories
• Microsoft Office experience
• Experience with LMS and design software preferred
• Knowledge of and experience in Property Management preferred

SKILLS AND ABILITIES :

• Fluent in English and skilled in oral and written communication
• Must have reliable transportation and valid state driver's license and proof of insurance as travel between sites is required
• Ability to use tact, diplomacy and a courteous manner when collaborating with internal and external customers
• Ability to build authentic relationships, including maintaining trust, effectively listening, and demonstrating patience and empathy
• Ability to provide constructive feedback and coaching
• Strong written and verbal communication, including presentation and facilitation skills
• Graphic and instructional design skillsets, used to create engaging and effective learning content
• Enthusiasm and ability to create momentum and facilitate change
• Ability to handle multiple projects and details simultaneously with self-direction and nimbleness
• Ability to work collaboratively in a team environment with a spirit to serve
• Planning, organization, and time-management skills
• Desire to learn and innovate, and demonstrated critical thinking and problem-solving skills

PHYSICAL DEMANDS :

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions;

strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone.

Must be able to visit properties regularly.