Senior Manager Service Management

VirtualVocations
El Cajon, California, United States
Full-time
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A company is looking for a Sr Manager, Service Management to lead the Service Management team and drive ITSM processes.Key ResponsibilitiesLead a distributed team of analysts and configuration experts to foster a strong team cultureServe as the product owner for the ITSM platform and develop a comprehensive platform roadmapImplement integrated and automated processes to drive efficiency and ensure audit readinessRequired Qualifications8 years of leadership experience in IT Service Management and multi-functional project delivery10+ years of technical experience in IT software development and operationsExtensive experience with ITSM practices in large organizationsHands-on experience with major ITSM platforms like ServiceNow or AtlassianBachelor's degree in Computer Science, Engineering, or equivalent experience

6 days ago
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