Position : Customer Service Representative
Location : On-site at 396 Rinehart Rd, Lake Mary, FL 32746
Terms : Full-time
Pay : $18 / hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time.
With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.
And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).
MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and / or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
KEY JOB RESPONSIBILITIES
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and / or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and / or training issues
- Upsells to customers as necessary
Qualifications
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening / comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
Physical Demands
- Constant sedentary work
Occupational Therapist (OTR,OT) Lake Mary, FL : Outpatient Therapy in ALF setting
We believe in full transparency with our therapy team, including detailed payment reports for you to understand exactly what you were paid on, and we encourage use and collaboration of your clinical judgement. You are free to make your own schedule, agree or disagree to patient assignment, all with ...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. As a TurboTax Product Expert, you'll play a crucial role in ens...
New: Primary Care Opportunity in the Metro Tampa/Clearwater, FL area!!
CAN BE IM OR FP TRAINED, INTERESTED IN ADULT PRIMARY CARE. New: Primary Care Opportunity in the Metro Tampa/Clearwater, FL area!!. Average overall income $180-200k/yr. ...
Entry Level Customer Service Representative
Our Customer Service Representative Will Be Responsible To: Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry Research target markets to better identify and engage with new and existing customers to help bolster o...
Trauma Surgeon Needed in St. Petersburg, FL!!
We are looking for clinical excellence in general surgery, traumatology and surgical critical care and someone who can transition quickly into a multidisciplinary team managing over 2,300 trauma encounters a year. Hospital, a state designated Level II trauma center is seeking to add a Trauma/Acute C...
Remote --- Customer Service Representative
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment....
Customer Service Representative
Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. As a Family Dollar Custome...
Customer Service Representative
There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. We want you to join our team as a Customer Service Representative. You will i...
Primary Care Opportunities in Miami/Ft. Lauderdale, FL!!
Seeking Internal Medicine & Family Medicine physicians, new graduates or experienced candidates. Primary Care Opportunities in Miami/Ft. Inpatient coverage of Psych patients, therefore there is no call per se, and no need to work after approximately 5pm. Salary: based on productivity or salary with ...
General Surgery setting in north FL near Gainesville and Valdosta,GA!!
Countless springs and lakes offer enjoyable sports including swimming, cave diving, fishing, tubing and canoeing. In addition to the population growth and projected increase of general surgery discharges in the Hospital PSA and SSA service areas, recent analysis show an outmigration of 509 surgeries...