GUEST SERVICE SUPERVISOR

Guest Service Supervisor

Job Category : Front Office Requisition Number : GUEST03487 Showing 1 location Job Details

Description

Residence Inn Yorba Linda is looking for a professional, hands on Guest Service Supervisor to join the team! This person will be responsible for assisting with the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to :

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Teams performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows.
• Check Maids list and ensure room availability status is accurate.
• Check and audit banks.
• Check dry cleaning status.
• Check time cards to posted schedule.
• Submit daily report to Guest Services Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Skills

Preferred

Critical Thinking *Novice* Detail Oriented *Novice* Leadership *Novice* Professional Telephone Manner *Novice* Enthusiasm *Novice* Conflict Resolution *Novice* Interpersonal Communication (oral & written) *Novice* Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Education

Experience

Required

2 years : Minimum of two (2) years hotel experience as Front Desk Supervisor or progressive front desk responsibility.

Preferred

Strong English skills, both oral and written.

Hotel front desk operations and procedures.