Search jobs > Alpharetta, GA > Help desk technician
A company is looking for a Help Desk Support Technician to provide technical support and assistance to internal and external users.
Key ResponsibilitiesProvide first and second-level technical support for hardware and software issuesMaintain records of support requests in the ticketing database and ensure prompt responsesAdminister new hire hardware and software setup and conduct training for new employeesRequired QualificationsAssociate degree in computer science or a certificate in computer technology2 years of experience in a Help Desk role may substitute for the degreeProficient in Microsoft Office 365 applicationsKnowledge of PC hardware and experience supporting Microsoft productsAbility to work flexible shifts and be on-call as needed
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